IT18413: AFTER SNAPSHOT QUIESCE ERROR, THERE IS ONE EXTRA SNAPSHOT ATTEMPT

Download Information: Version 8.1.0.x Data Protection for VMware
Download Information: Version 8.1.2 IBM Spectrum Protectâ„¢ for Virtual Environments

APAR status

• Closed as program error.

Error description

• During VM backup with application protection, if errors occur
  quescing the snapshot, there could be an extreneous retry
  attempt. E.g.
  
  ANS4066I Snapshot operation attempt 2 of 3 for the guest virtual
  machine 'tsmcetwin106' failed using "VMware Tools" snapshot.
  Reattempting snapshot with "VMware Tools" snapshot.
  
  Creating "VMware Tools" snapshot for virtual machine
  'tsmcetwin106'
  Starting Full VM backup of VMware Virtual Machine 'tsmcetwin106'
  mode: 'Incremental Forever - Incremental'
  target node name: 'LINH_DM'
  data mover node name: 'LINH_DM'
  application protection type: 'VMware'
  application(s) protected: 'n/a'
  ...
  ANS4073W Snapshot operation attempt 2 of 3 for the guest virtual
  machine 'tsmcetwin106' failed using "VMware Tools" snapshot.
  Reattempting snapshot with "VMware Tools with file system
  quiescing and application quiescing (VSS) disabled" snapshot.
  
  
  Products affected:
  IBM Spectrum Protect for Virtual Environments: Data Protection
  for VMware version 8.1.0 on Linux and Windows
  
  This problem also affects IBM Spectrum Protect Backup-Archive
  Client which is the data mover for Data Protection for
  VMware 7.1. If you are using Data Protection for VMware
  7.1 refer to APAR IT20059.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Data Protection for VMware Data Mover versions 7.1 and 8.1   *
  * running on all Microsoft Windows x64 and Linux x86 platforms *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the Data Protection   *
  * for VMware Data Mover version 8.1.0.2 and 8.1.2 on all       *
  * Microsoft Windows x64 and Linux x86 platforms.               *
  *                                                              *
  * Note: This is subject to change at the discretion of IBM.    *
  ****************************************************************
  

Problem conclusion

• When a snapshot attempt fails, the snapshot counter is updated
  incorrectly. The code has been changed so that it will count
  snapshot attempts correctly.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

  IT20059

Fix information

• Fixed component name

  TSM FOR VE DP V

• Fixed component ID

  5725TVEVM

Applicable component levels

• R81W PSY

     UP

• R81L PSY

     UP