A fix is available
APAR status
Closed as program error.
Error description
The "Front-end Usage" licensing report may show only few clients reporting a result comparing to the total (for example: "Clients Reporting: 10 of 2000"). Moreover, when clicking on the number for the "Not reporting" Clients for any of the Server shown on the page, a listing "Clients" page is being opened but this is empty and may report the following message: "Daten können nicht abgerufen werden " (english translation is: "Data cannot be retrieved") Also the following popup error message may appear: "ANRG0202E ...Details: Unexpected character 'd' on line 1, column 2526" The above problems will only occur when Operations Center language is set to German. Tivoli Storage Manager Versions Affected: IBM Spectrum Protect Operations Center version 7.1.3 and later
Local fix
From "Front-end Usage" licensing report, click on the "Not reporting" number link, then when the "Clients" L2 panel displays with the error,click on the filter button and change the last drop down box from Bytes to KB.
Problem summary
**************************************************************** * USERS AFFECTED: * * All IBM Spectrum Protect Operations Center users of Front * * End Usage Licensing * **************************************************************** * PROBLEM DESCRIPTION: * * See error description. * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in 8.1.1. Note that this is subject to * * change at the discretion of IBM. * ****************************************************************
Problem conclusion
This problem is fixed. Affected platforms: AIX, Linux, and Windows
Temporary fix
Comments
APAR Information
APAR number
IT17820
Reported component name
TSM OPERATIONS
Reported component ID
5608E01UI
Reported release
713
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-11-07
Closed date
2017-02-06
Last modified date
2017-02-06
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM OPERATIONS
Fixed component ID
5608E01UI
Applicable component levels
R810 PSY
UP
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"713"}]
Document Information
Modified date:
26 September 2021