Fixes are available
APAR status
Closed as program error.
Error description
E-mails triggered by Spectrum Control alerts fail to deliver due to the fact that the Spectrum Control is enabling SMTP authentication, although the WEB GUI panel for configuring the SMTP server notifications do not offer support for authentication. Stack trace of the error from alert server log: 2016-10-12 06:27:24.302+0200 Exception in thread pool-5-thread-59 at timestamp: 12-10-2016 06:27:24 com.ibm.tpc.common.api.TPCException: Kein Verbindungsaufbau zum SMTP-Server xxxxxx.xxxxxx.xx Authentifizierung fehlgeschlagen at com.tivoli.itsrm.smtp.SmtpTransmitter.sendEmail(SmtpTransmitter. java:110) at com.ibm.tpc.cep.Alerter.RulesEngineAlertProcessor.sendEmail(Rule sEngineAlertProcessor.java:900) at com.ibm.tpc.cep.Alerter.RulesEngineAlertProcessor.processOneAler t(RulesEngineAlertProcessor.java:447) at com.ibm.tpc.cep.Alerter.RulesEngineAlertProcessor.processAlertOb ject(RulesEngineAlertProcessor.java:379) at com.ibm.tpc.cep.RuleEngineUtils.sendAlertFromCep(RuleEngineUtils .java:348) at com.ibm.tpc.cep.RuleEngineUtils.processTrigger(RuleEngineUtils.j ava:320) at com.ibm.tpc.cep.TriggerQueue.run(TriggerQueue.java:146) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExec utor.java:1153) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExe cutor.java:628) at java.lang.Thread.run(Thread.java:785) Caused by: org.apache.commons.mail.EmailException: Sending the email to the following server failed : xxxxxx.xxxxxx.xx at org.apache.commons.mail.Email.sendMimeMessage(Email.java:1421) at org.apache.commons.mail.Email.send(Email.java:1448) at com.tivoli.itsrm.smtp.SmtpTransmitter.sendEmail(SmtpTransmitter. java:99) ... 9 more Caused by: javax.mail.AuthenticationFailedException: No authentication mechanisms supported by both server and client at com.sun.mail.smtp.SMTPTransport.authenticate(SMTPTransport.java: 818) at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.ja va:728) at javax.mail.Service.connect(Service.java:386) at javax.mail.Service.connect(Service.java:245) at javax.mail.Service.connect(Service.java:194) at javax.mail.Transport.send0(Transport.java:253) at javax.mail.Transport.send(Transport.java:124) at org.apache.commons.mail.Email.sendMimeMessage(Email.java:1411) ... 11 more RulesEngineAlertProcessor sendEmail pool-5-thread-59
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Control 5.2.x users sending alerts via SMTP * **************************************************************** * PROBLEM DESCRIPTION: * * E-mails triggered by Spectrum Control alerts fail to deliver * * due to the fact that the Spectrum Control is enabling SMTP * * authentication, although the WEB GUI panel for configuring * * the SMTP server notifications do not offer support for * * authentication. * **************************************************************** * RECOMMENDATION: * * Apply fix maintenance when available * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following maintenance package: | refresh pack | 5.2-TIV-TPC-RP0013 - target March 2017 Fixed in IBM Spectrum Control 5.2.13 http://www.ibm.com/support/docview.wss?&uid=swg21320822 The target dates for future refresh packs do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT17495
Reported component name
TPC
Reported component ID
5608TPC00
Reported release
52B
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-10-14
Closed date
2017-01-26
Last modified date
2017-01-26
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TPC
Fixed component ID
5608TPC00
Applicable component levels
[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSNE44","label":"Tivoli Storage Productivity Center"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"52B"}]
Document Information
Modified date:
24 June 2022