Fixes are available
APAR status
Closed as program error.
Error description
When using the Tivoli Storage Manager for Virtual Environments Application Protection feature for Microsoft Exchange, if the Exchange databases are configured to use mount points the backup operation does not correctly store this information. The VMVSS backup will work successfully, but attempts to run mailbox restore operations will result in failure. The Tivoli Storage Manager for Mail: Data Protection for Microsoft Exchange user interface will present the following messages: Error: RC:2 FMX0004E An unknown error has been detected. FMX5987E The TSMRDB recovery failed to return database to a consistent state because of the following error:<File not found:C:\TEMP\TSMVMVSS<Backup Date><Drive Letter>\<Mount Point Path>\<Database Name>.edb, rc=2> Note that the FMX prefix for the above messages may be reported with ACN (e.g. ACN0004E and ACN5987E). The cause for this behavior is due to the VMVSS backup operation incorrectly appending the mountPoint value to the real path of the database. This is an example showing how the 'mountPoint' value is added to the 'path': <APPDB_PATH size="142671872" logicalPath="Microsoft Exchange Server\Microsoft Information Store\TANTA\a6113973-6c16-4d56-b68f-a951563c0831" mountPoint="E:\MountDB\" fileName="MountTest.edb" path="E:\MountDB" partStyle="MBR" diskType="Basic" pId="0" dId="5"/> The restore operation will attempt to mount the VMVSS backup into a temporary structure without the mountPoint value; however, since the Application Protection function appended the mountPoint to the path it directs the Data Protection restore operation to use an incorrect path which results in Exchange failing to find the database. Versions Affected: Tivoli Storage Manager for Virtual Environments using Application Protection 7.1 Initial Impact: Medium Additional Keywords: tdpexc Spectrum Protect AppProtect fcm mrb restoremailbox
Local fix
If the mailbox restore operation used the option "Keep Recovery Database After Restore" (command line equivalent is /KEEPRDB) the .edb will remain under the temporary structure noted in the 5987E message. This .edb can be mounted at an Exchange level and mail manually extracted from it.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect for Virtual Environments Data * * Protection for VMware version 7.1 running on Microsoft * * Windows platform. * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
IBM Tivoli Storage Manager Client has been updated so that now it is possible to perform individual database restore from vm vbackups for databases residing on mount pounts.
Temporary fix
A fix for this problem is currently targeted for Tivoli Storage Manager Client on Windows for interim fix package 7.1.6.3 Note1: Until a Data Protection for VMware packaged fix of a fixing Tivoli Storage Manager Client level is available, Data Protection for VMware customers can install and use a fixed level of the the Tivoli Storage Manager Client in their environment. Note 2: The Tivoli Storage Manager (TSM) Client is a part of the Data Protection for VMware. In Data Protection for VMware environments, the TSM Client is also known as the data mover. Note 3: This is subject to change at the discretion of IBM.
Comments
APAR Information
APAR number
IT15025
Reported component name
TSM FOR VE DP V
Reported component ID
5725TVEVM
Reported release
71W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-04-29
Closed date
2016-06-30
Last modified date
2017-05-16
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
IT18307
Modules/Macros
dsmc
Fix information
Fixed component name
TSM CLIENT
Fixed component ID
5698ISMCL
Applicable component levels
R71W PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"71W","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
08 January 2022