Fixes are available
APAR status
Closed as program error.
Error description
Client snapdiff backup can report errors for 'bind mount points'. A 'bind mount point' is an NFS subdirectories mounted via --bind mount option. ANS5250E An unexpected error was encountered. TSM function name : nsGetNasVolumeInfo(): TSM function : dmMapNfsVolume() failed to map remote volume for path: </mnt/tmpfs/mnt/log>. TSM return code : 6213 TSM file : snapcommon.cpp (416) ANS1228E Sending of object '/mnt/backup/location/*' failed. ANS4021E Error processing '/mnt/backup/location/*': file system not ready ANS1802E Incremental backup of '/mnt/backup' finished with XX failure(s) Note that the ANS5250E is for a 'bind mount point', whereas the ANS1228E/ANS4021E message is for the desired filesystem. A bind mount point can be seen in the 'mount' command output: /mnt/data/log on /mnt/tmpfs/mnt/log type none (rw,bind) Tivoli Storage Manager client is incorrectly considering them as possible candidates for snapdiff processing. Tivoli Storage Manager Client Versions Affected: 6.3.x, 6.4.x and 7.1.x on Linux x86 platform Initial Impact: Medium Additional Keywords: TSM snapdiff bind nfs mount
Local fix
User could temporarily un-mount these bind mount points and run snapdiff backup to prevent the errors.
Problem summary
**************************************************************** * USERS AFFECTED: * * Tivoli Storage Manager for Client versions 6.3, 6.4, 7.1 * * running on all Linux platforms * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION. * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in level 7.1.3. * * Note that until these levels are available, this information * * is subject to change at the discretion of IBM. * **************************************************************** *
Problem conclusion
The problem has been fixed so that it no longer occurs.
Temporary fix
A fix for this problem is currently targeted for 7.1.2.3 interim fix package. Until this interim fix is actually available this information is subject to change at the discretion of IBM.
Comments
APAR Information
APAR number
IT08831
Reported component name
TSM CLIENT
Reported component ID
5698ISMCL
Reported release
71L
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2015-05-14
Closed date
2015-06-05
Last modified date
2015-06-05
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
dsmc
Fix information
Fixed component name
TSM CLIENT
Fixed component ID
5698ISMCL
Applicable component levels
R71L PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"71L","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
07 January 2022