A fix is available
APAR status
Closed as program error.
Error description
The Tivoli Storage Manager Backup/Archive Client may demonstrate slow startup on a Microsoft Windows 2012 and 2008 Cluster if CLUSTERDISKSONLY NO option is set. Both the client command line interface and GUI are impacted by this delay. When attempting to query drives via the UNC cluster name a delay is seen. A trace will show the delay in the 'AddOneSysFileEntry' call where the directory cannot be found: 28-11-2014 16:24:04.568 [011136] [9372] : ..\..\common\winnt\vssreq.cpp(2501): VssQuerySystemWriters(): during QUERY_FOR_EXCL ignoring System Writer component '(null)' 28-11-2014 16:24:04.568 [011136] [9372] : ..\..\common\winnt\vssreq.cpp(12828): AddOneSysFileEntry(): Entering... 28-11-2014 16:24:04.568 [011136] [9372] : ..\..\common\winnt\vssreq.cpp(12877): AddOneSysFileEntry(): Adding dir HL='C:\programdata\Microsoft\Crypto\RSA\MachineKeys', ll='*' 28-11-2014 16:24:04.568 [011136] [9372] : ..\..\common\winnt\vssreq.cpp(12828): AddOneSysFileEntry(): Entering... 28-11-2014 16:24:04.570 [011136] [9372] : ..\..\common\winnt\vssreq.cpp(12898): AddOneSysFileEntry(): Could not find file : 'C:\WINDOWS\system32\*.C7483456-A289-439d-8115-601632D005A0', skipping... 28-11-2014 16:24:04.570 [011136] [9372] : ..\..\common\winnt\vssreq.cpp(12828): AddOneSysFileEntry(): Entering... 28-11-2014 16:25:10.209 [011136] [9372] : ..\..\common\winnt\vssreq.cpp(12868): AddOneSysFileEntry(): Could not find dir : '\\clustername\c$\WINDOWS\system32\microsoft\protect', skipping... TSM Versions Affected: Tivoli Storage Manager Backup/Archive Client 7.1.1 on Microsoft Windows 2012 and 2008 Initial Impact: Low Special Activity: | MDVREGR 7.1.1.0-TIV_5698ISMCL | Additional Keywords: TSM client delay startup cluster Windows 2012 2008 AddOneSysFileEntry UNC
Local fix
Set CLUSTERDISKSONLY YES option in client options file
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Tivoli Storage Manager Backup Archive Client 7.1.1 for * * Windows running Windows 2012 or 2008 clusters with the * * option CLUSTERDISKSONLY set to NO. * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * This issue is projected to be fixed in the Tivoli Storage * * Manager Client on Windows 7.1.2. Note that this is subject * * to change at the discretion of IBM. * **************************************************************** *
Problem conclusion
The problem is fixed. The Backup Archive Client will load more quickly in a Windows 2012 or 2008 cluster environment with the option CLUSTERDISKSONLY set to NO.
Temporary fix
Comments
APAR Information
APAR number
IT06894
Reported component name
TSM CLIENT
Reported component ID
5698ISMCL
Reported release
71W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2015-02-03
Closed date
2015-03-04
Last modified date
2015-03-04
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
DSMC DSMAGENT
Fix information
Fixed component name
TSM CLIENT
Fixed component ID
5698ISMCL
Applicable component levels
R71W PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"71W","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
08 January 2022