A fix is available
APAR status
Closed as fixed if next.
Error description
When performing a mount using the TSM for VE GUI interface, the following errors may be experienced: ERROR ANS3112E Windows Virtual Disk Service is not able to detect all new devices. ERROR ANS3101E The mount operation for virtual machine 'tsmtestvm1.tsmtest.local' failed with rc = 6807 ERROR ANS3174E (RC6841) The VM mount failed. The Recovery Agent log will show: AFS::TSM_ReadFile: Error on DSM_GetData 9: ANS1309I (RC9) The requested data is offline. Currently, the Vmstoragetype option is documented under "Tivoli Storage Manager 7.1.1"->"Clients"->"Backup-archive client options and commands"->"Processing options"->"Client options reference"->"Vmstoragetype" http://www-01.ibm.com/support/knowledgecenter/SSGSG7_7.1.1/com.i bm.itsm.client.doc/r_opt_vmstoragetype.html This option also needs to be documented in the Data Protection for VMware User's Guide under the section pertaining to mounting volumes via the Web GUI inteface. Restoring a file from a virtual machine backup http://www-01.ibm.com/support/knowledgecenter/api/content/SS8TDQ _7.1.1/com.ibm.itsm.ve.doc/t_ve_res_filemountgui.html?locale=en Tivoli Storage Manager Versions Affected: 7.1.1 Additional Keywords: Mount fail TSM4VE vmware
Local fix
Set 'VMSTORAGEType tape' in the option file of Windows Mount Proxy node.
Problem summary
**************************************************************** * USERS AFFECTED: * * Tivoli Storage Manager for Virtual Environments versions 6.4 * * and 7.1 running on all Microsoft Windows and Linux x86_64 * * platforms * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * This issue is projected to be fixed in the Tivoli Storage * * Manager Client on Windows x64 and Linux x86_64 in levels * * 7.1.3 * * Note that this is subject to change at the discretion of * * IBM. * **************************************************************** *
Problem conclusion
Temporary fix
Comments
Correct the messages to instruct user next steps.
APAR Information
APAR number
IT06747
Reported component name
TSM CLIENT
Reported component ID
5698ISMCL
Reported release
71W
Status
CLOSED FIN
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2015-01-26
Closed date
2015-04-28
Last modified date
2015-04-28
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
R71W PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"71W","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
08 January 2022