APAR status
Closed as program error.
Error description
If a user installs TSM Server V7.1 in GUI mode, IBM Installation Manager GUI may crash on Red Hat Enterprise Linux 6 due to an incompatibility between the cairo library and the GTK library. The IBM Installation Manager GUI crashes and a JVM termination window pops up with the following text: JVM terminated. Exit code=1 /opt/IBM/InstallationManager/eclipse/jre_7.0.0.sr6_20131213_1238 / jre/bin/java -Xms40m -Xmx512m The install log file contains the following information: java: cairo-misc.c:380: _cairo_operator_bounded_by_source: Assertion `NOT_REACHED' failed. JVMDUMP039I Processing dump event "abort", detail "" at 2015/01/12 09:57:19 - please wait. JVMDUMP032I JVM requested System dump using '/root/IBM/InstallationManager/eclipse/core.20150112.095719.2253 6.0001.dmp' in response to an event JVMDUMP010I System dump written to /root/IBM/InstallationManager/eclipse/tsm/core.20150112.095719.2 2536.0001.dmp JVMDUMP032I JVM requested Java dump using '/root/IBM/InstallationManager/eclipse/javacore.20150112.095719. 22536.0002.txt' in response to an event JVMDUMP010I Java dump written to /root/IBM/InstallationManager/eclipse/javacore.20150112.095719.2 2536.0002.txt JVMDUMP032I JVM requested Snap dump using '/root/IBM/InstallationManager/eclipse/Snap.20150112.095719.2253 6.0003.trc' in response to an event JVMDUMP010I Snap dump written to /root/IBM/InstallationManager/eclipse/Snap.20150112.095719.22536 .0003.trc JVMDUMP013I Processed dump event "abort", detail "". This issue will occur on Linux systems where the GTK version is 2.24 or higher and the cairo library is lower than 1.9.4. This is an Eclipse bug documented here: https://bugs.eclipse.org/bugs/show_bug.cgi?id=441705 See the following tech note for more information: http://www-01.ibm.com/support/docview.wss?uid=swg21690056 Tivoli Storage Manager Versions affected: Tivoli Storage Manager V7.1 on Red Hat Enterprise Linux 6 Additional Keywords: Installation Manager
Local fix
Do one of the following: 1) Run the installation in console mode. or 2) Upgrade the version of the cairo library to 1.9.4 or later or 3) Edit <IM_install_dir>/eclipse/IBMIM.ini file, add the following 2 lines at the end of it and save the file: -Dorg.eclipse.swt.internal.gtk.useCairo=false -Dorg.eclipse.swt.internal.gtk.cairoGraphics=false Run the install again.
Problem summary
**************************************************************** * USERS AFFECTED: * * All Tivoli Storage Manager server users. * **************************************************************** * PROBLEM DESCRIPTION: * * See error description. * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in level 7.1.3. Note that this is * * subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
This problem was fixed. Affected platforms: Linux.
Temporary fix
Comments
APAR Information
APAR number
IT06725
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
71L
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2015-01-23
Closed date
2015-03-30
Last modified date
2015-03-30
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM SERVER
Fixed component ID
5698ISMSV
Applicable component levels
R71L PSY
UP
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Document Information
Modified date:
30 March 2015