Fixes are available
APAR status
Closed as program error.
Error description
It is possible for a backup of a VM to fail with the following message. ANS9365E VMware vStorage API error for virtual machine 'VM_NAME'. TSM function name : StartProgramInGuest TSM file : vmvisdk.cpp (2116) API return code : 12 API error message : SOAP 1.1 fault: "":ServerFaultCode[no subcode] "fault.SystemError.summary" Detail: This is due to Tivoli Storage Manager verifying the existence of the TSM directory in the Temp folder. For example if the account "admin" is running the backup, the temp folder would be as follows. C:\Users\admin\AppData\Local\Temp\TSM If the folder does not exist, VMware returns the "fault.SystemError.summary" with a generic return code causing the error Tivoli Storage Manager Versions Affected: 6.4.0.0 7.1.0.0 Customer/L2 Diagnostics: Verify that the following error is seen in the datamover error log. ANS9365E VMware vStorage API error for virtual machine 'VM_NAME'. TSM function name : StartProgramInGuest TSM file : vmvisdk.cpp (2116) API return code : 12 API error message : SOAP 1.1 fault: "":ServerFaultCode[no subcode] "fault.SystemError.summary" Detail: Initial Impact: Low Additional Keywords: TSM4VE VMDK VM API RC APIRC
Local fix
Manually creating the directory will allow the backup to proceed. If the account "admin" is being used to run the backup, the following folders should be created. C:\Users\admin\AppData\Local\Temp\TSM C:\Users\admin\AppData\Local\Temp\TSM\manifest
Problem summary
**************************************************************** * USERS AFFECTED: * * Tivoli Storage Manager for Virtual Environments Data * * Protection for VMware versions 6.4 and 7.1 running on all * * Microsoft Windows and Linux x86_64 platforms. * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * This issue is projected to be fixed in the Tivoli Storage * * Manager Client on Windows and Linux x86_64 in levels 6.4.3 * * and 7.1.3. * * Note 1: The Tivoli Storage Manager (TSM) Client is a * * prerequisite to using the Data Protection for VMware. In * * Data Protection for VMware environments, the TSM Client is * * also known as the data mover. * * Note 2: This is subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
The problem has been fixed and no longer occurs.
Temporary fix
Comments
APAR Information
APAR number
IT06707
Reported component name
TSM CLIENT
Reported component ID
5698ISMCL
Reported release
71W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2015-01-27
Closed date
2015-03-27
Last modified date
2015-03-27
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
dsmagent
Fix information
Fixed component name
TSM CLIENT
Fixed component ID
5698ISMCL
Applicable component levels
R64W PSY
UP
R64L PSY
UP
R71W PSY
UP
R71L PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"71W","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
08 January 2022