Direct links to fixes
Tivoli Storage Productivity Center Refresh Pack 5
Refresh Pack 5.2.5 (March 2015) for Tivoli Storage Productivity Center
Fix Pack 5.2.5.1 (April 2015) for Tivoli Storage Productivity Center
Refresh Pack 5.2.6 (June 2015) for Tivoli Storage Productivity Center
Refresh Pack 5.2.7 (August 2015) for Tivoli Storage Productivity Center
IBM Spectrum Control V5.2.8 (December 2015)
IBM Spectrum Control V5.2.9 (February 2016)
IBM Spectrum Control V5.2.10 (May 2016)
IBM Spectrum Control V5.2.10.1 (July 2016)
IBM Spectrum Control V5.2.11 (August 2016)
IBM Spectrum Control V5.2.12 (November 2016)
IBM Spectrum Control V5.2.13 (March 2017)
IBM Spectrum Control V5.2.14 (May 2017)
IBM Spectrum Control V5.2.15 (August 2017)
IBM Spectrum Control V5.2.15.2 (November 2017)
IBM Spectrum Control V5.2.16 (March 2018)
IBM Spectrum Control V5.2.17 (May 2018)
Fix Pack 5.2.7.1 (February 2016) for Tivoli Storage Productivity Center
APAR status
Closed as program error.
Error description
An error occurs while collecting performance data from SVC / V7000 from TPC 5.* after upgrade to firmware 7.3.0.8 (v7.2.0.6 worked ) Error Messages: HWNPM2133W (HWNPM2132W) Performance data could not be collected for device V7* (xxxxxxxxxxxxxxxxxxxxx) due to an unknown error. The current samples are skipped. . . (HWNPM4303E An agent API call (svqueryclock) failed while attempting to retrieve performance data for the device.) The problem is in the time zone format AEST, which is not recognized by Java and is not added to out 'extra' list.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * TPC 5.2.x customers that have the SVC subsystem set to AEST * * time zone. * **************************************************************** * PROBLEM DESCRIPTION: * * Performance monitor on a SVC that has AEST time zone set * * does not work. Errors during performance monitor are: * * HWNPM2133W Performance data could not be collected for * * device <SVC_NAME> due to an unknown error. The current * * samples are skipped. * * * * ExternalPmProcessMgr hasEpCompletedOk * * DEBUG_MIN The external process for <SVC_name> failed. * * (status=FAILED, progress=-1) * * 2014-12-03 11:30:17.383+1000 CollThread6 * * CollectorThread processCollection * * FATAL Data collection failed on <SVC_Name>. * * com.ibm.tpc.perf.counter.DeviceOpFailedException: * * HWNPM4303E An agent API call (svqueryclock) failed while * * attempting to retrieve performance data for the device. * * at * * com.ibm.tpc.perf.counter.CounterDataServiceSvcNapi.pollForCo * * unterData(CounterDataServiceSvcNapi.java:1079) * * at * * com.ibm.tpc.perf.base.CollLogic.collectData(CollLogic.java:1 * * 592) * * at * * com.ibm.tpc.perf.base.CollLogic.performSamplePass(CollLogic. * * java:1419) * * at * * com.ibm.tpc.perf.base.CollectorThread.recoverableRun(Collect * * orThread.java:1645) * * at com.ibm.tpc.perf.base.PmThread.run(PmThread.java:390) * * Caused by: com.ibm.tpc.perf.pdc.PdcAgentException: The SVC * * clock setting is in an unrecognized format: "Wed Dec 3 * * 12:30:16 AEDT 2014". (method: svqueryclock) * * at * * com.ibm.tpc.perf.pdc.StatsCollectorSvcNi.queryDateTimeInfo(S * * tatsCollectorSvcNi.java:1855) * * at * * com.ibm.tpc.perf.pdc.StatsCollectorSvcNi.collectData(StatsCo * * llectorSvcNi.java:444) * * at * * com.ibm.tpc.ep.base.EPLauncherPm$PdcThread.run(EPLauncherPm. * * java:641) * **************************************************************** * RECOMMENDATION: * * Apply fix maintenance when available. * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following maintenance package: | refresh pack | 5.2-TIV-TPC-RP0005 - target March 2015 http://www-01.ibm.com/support/docview.wss?&uid=swg21320822 The target dates for future refresh packs or fix packs do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT06024
Reported component name
TPC
Reported component ID
5608TPC00
Reported release
523
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2014-12-15
Closed date
2015-01-06
Last modified date
2015-01-06
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
DISK
Fix information
Fixed component name
TPC
Fixed component ID
5608TPC00
Applicable component levels
Document Information
Modified date:
05 October 2023