Fixes are available
APAR status
Closed as program error.
Error description
Tivoli Storage Manager B/A Client may not detect timeout error o For example, although timeout occurs during the VSS freeze operation, Tivoli Storage Manager B/A Client logs "rc = 0" due to the incorrect timeout handling, as below. yyyy-mm-dd hh:mm:ss.fff : ..\..\common\vm\wsops.cpp( 547): WsGuestOperations::ReadEnvironmentVariable(): Environment variable 'Initializing' .... yyyy-mm-dd hh:mm:ss.fff : ..\..\common\vm\acm.cpp( 807): ACM::Freeze(): EXIT, rc = 0 Therefore, Tivoli Storage Manager B/A Client may try to take snapshot , despite the virtual machine is not ready. As result, backup vm ended with the following error messages which do not mean timeout in dsmerror.log. yyyy-mm-dd hh:mm:ss ANS9365E VMware vStorage API error for virtual machine 'VM-name'. TSM function name : __ns2__TerminateProcessInGuest TSM file : vmvisdk.cpp (1733) API return code : 12 API error message : function-desc yyyy-mm-dd hh:mm:ss ANS9431E IBM Tivoli Storage Manager application protection failed to thaw VSS writers on virtual machine 'VM'. See the TSM error log for more details. yyyy-mm-dd hh:mm:ss ANS5250E An unexpected error was encountered. TSM function name : vmVddkFullVMPrePareToOpenVMDKs TSM function : targetMoRefP is null TSM return code : 115 TSM file : ..\..\common\vm\vmbackvddk.cpp (10961)
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: Backup-archive client versions 6.4 and 7.1 * * on Microsoft Windows and Linux platforms. * **************************************************************** * PROBLEM DESCRIPTION: See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: Apply fixing level when available. This * * problem is currently projected to be fixed * * in levels 6.4.3 and 7.1.2. Note * * that this is subject to change at the * * discretion of IBM. * **************************************************************** *
Problem conclusion
The problem has been fixed so that it no longer occurs.
Temporary fix
Comments
APAR Information
APAR number
IT03524
Reported component name
TSM CLIENT
Reported component ID
5698ISMCL
Reported release
64W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2014-08-03
Closed date
2014-08-25
Last modified date
2014-08-25
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
DSMAGENT
Fix information
Fixed component name
TSM CLIENT
Fixed component ID
5698ISMCL
Applicable component levels
R64L PSY
UP
R64W PSY
UP
R71L PSY
UP
R71W PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"64W","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
08 January 2022