Fixes are available
APAR status
Closed as program error.
Error description
If an unmount of a remote backup is issued without the /remotecomputer parameter, the unmount will fail. However, the backup will be left in an inconsistent state where the backup server still registers the backup as mounted on the remote server, but the remote server will not have the backup mounted. For example, the following mount/unmount combination will produce the problem: tdpexcc mount backup g:=x: /remotecomputer=server1 /remotecomputeruser=user1 /remotepassword=barney tdpexcc unmount backup x: Versions Affected: Tivoli Storage Manager Data Protection for Mail: Microsoft Exchange 7.1 FlashCopy Manager for Microsoft Exchange 4.1 Customer/L2 Diagnostics: A trace of the restore attempt will show a return code of 4364 in both the TDP and Agent traces. In the TDP trace: 06/13/2014 10:42:28.918 [002792] [2840] : remotePS.cpp ( 517): RemotePS::ExecuteRemoteCommand(): Remote Command: $CLIResult = New-Object System.Object;$pth=(get-itemproperty -path "HKLM:\SOFTWARE\IBM\flashcopymanager\currentversion\mmc").path;p ushd $pth;$Proc=(.\fcmcli.exe "unmount" "backup" "X:<BACKUPXMLDOC:></BACKUPXMLDOC:>" "/tracefile=d:\unmount.trc_remote /traceflags=service");$CLIRC = $LASTEXITCODE;$CLIResult | Add-Member -type NoteProperty -name FCMRC -value $CLIRC;$CLIResult | Add-Member -type NoteProperty -name Output -value $Proc;$CLIResult.Output;return($CLIResult) 06/13/2014 10:42:34.690 [002792] [2840] : remotePS.cpp ( 540): RemotePS::ExecuteRemoteCommand(): Pipeline state: Completed 06/13/2014 10:42:34.690 [002792] [2840] : remotePS.cpp ( 564): RemotePS::ExecuteRemoteCommand(): PipeLine Error Count is 0. 06/13/2014 10:42:34.690 [002792] [2840] : remotePS.cpp ( 575): RemotePS::ExecuteRemoteCommand(): Results from remote command is NOT null. Processing objects. 06/13/2014 10:42:34.690 [002792] [2840] : remotePS.cpp ( 584): RemotePS::ExecuteRemoteCommand(): Found System.Object with FCMRC Property. Extracting return code. 06/13/2014 10:42:34.690 [002792] [2840] : remotePS.cpp ( 586): RemotePS::ExecuteRemoteCommand(): Remote Command CLI return Code: 4364 06/13/2014 10:42:34.690 [002792] [2840] : remotePS.cpp ( 590): RemotePS::ExecuteRemoteCommand(): _scriptReturnCode value -> 4364 06/13/2014 10:42:34.721 [002792] [2840] : remotePS.cpp ( 646): RemotePS::ExecuteRemoteCommand(): Exit rc=0 06/13/2014 10:42:34.737 [002792] [2840] : remotePS.cpp ( 294): RemotePS::get_lastRemoteScriptExitCode(): Enter ... 06/13/2014 10:42:34.737 [002792] [2840] : remotePS.cpp ( 295): RemotePS::get_lastRemoteScriptExitCode(): Exit ScriptRC(4364) 06/13/2014 10:42:34.737 [002792] [2840] : fcmbase.cpp (3716): FcmBase::UnmountBackup_Remote()() ERROR The powershell command to unmount the transportable snapshot did not succeed. . In the Agent trace: 06/13/2014 10:41:26.173 [005008] [1272] : ..\..\common\winnt\vssrest.cpp(7215): unexposeSnapshot(): Exit with rc=4364. 06/13/2014 10:41:26.173 [005008] [1272] : ..\..\common\ba\restmisc.cpp(2315): new_RestoreSpec: Allocated 10004 bytes for restore spec. 06/13/2014 10:41:26.173 [005008] [1272] : ..\..\diagent\agent\direst.cpp(2743): diRestore(): sending vote abort due to rc '4364' Initial Impact: Medium Additional Keywords: tdpexc fcmcli "unmount backup"
Local fix
If the backup can be deleted, run diskshadow delete shadows on the remote system and run the FCM delete backup command on the backup system.
Problem summary
**************************************************************** * USERS AFFECTED: Users of: * * - FlashCopy Manager for Microsoft * * Exchange 3.2, and 4.1 * * - FlashCopy Manager for Microsoft SQL * * 3.2, and 4.1 * * - FlashCopy Manager MMC Snapin and Base * * System Services 3.2, and 4.1 * * - Tivoli Storage Manager for Mail: Data * * Protection for Microsoft Exchange 6.4, and * * 7.1 * * - Tivoli Storage Manager for Databases: * * Data Protection for Microsoft Exchange * * 6.4, and 7.1 * **************************************************************** * PROBLEM DESCRIPTION: See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * **************************************************************** *
Problem conclusion
The following component levels: - FlashCopy Manager for Microsoft Exchange 4.2 and newer releases - FlashCopy Manager for Microsoft SQL 4.2 and newer releases - FlashCopy Manager MMC Snapin and Base System Services 4.2 and newer releases - Data Protection for Microsoft Exchange 7.1.1.1 and newer releases - Data Protection for Microsoft SQL 7.1.1.1 and newer releases have been updated so that a local unmount of a remote mounted backup will no longer leave the backup in a state where it cannot be unmounted.
Temporary fix
Comments
APAR Information
APAR number
IT03439
Reported component name
FLSHCPY EXCHANG
Reported component ID
5608AC6EX
Reported release
41W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2014-07-28
Closed date
2014-10-13
Last modified date
2014-10-13
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
FLSHCPY EXCHANG
Fixed component ID
5608AC6EX
Applicable component levels
R31W PSY
UP
R32W PSY
UP
R41W PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SS36V9","label":"Tivoli Storage FlashCopy Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"4.1","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
08 January 2022