IJ50468: IN MAXIMO 7613 ERROR, DIRECT PRINT THOWS AN ERROR. SILENTPRINTSERVLET: UISESSIONID MAY BE WRONG

APAR status

• Closed as program error.

Error description

• Applying iFix 017 to 7613, Direct Print and Direct Print with
  Attachments throws an error.
  
  The user will see an error on the screen including
  "Error:Invalid request./ The request must only come from a valid
  Maximo session. Or uisessionid may be wrong"
  
  
  The log will show a similar error.
  
  
  [3/15/24 13:09:32:798 UTC] 0000082d SystemOut 15 Mar 2024
  13:09:32:798
  
  [ERROR] [MAXIMO] [] SilentPrintservlet: uisessionid may be
  wrong;
  
  query string:&ibmdirectprintkey=RPT-221710508172179&dummyparam
  =08172598&doaction=55andsessionIdsRDj736kB_rwdH9gyGqaPxK
  
  
  STEPS TO REPLICATE:
  After applying iFix 017 for 7613, locate a work order and click
  the Direct Print or Direct Print with attachments button in the
  Maximo Toolbar.
  
  RESULTS: Receive error when clicking Direct Print or Direct
  Print with Attachments
  
  EXPECTED RESULTS: No error displayed and Direct Print & Direct
  Print with Attachments should function as expected.
  
  
  REPORTED IN VERSION:
  
  TPAE 7.6.1.3 Tivoli's process automation engine
  7.6.1.3-IFIX20240227-1651
  

Local fix

Problem summary

Problem conclusion

• A fix for this APAR will be included in a future release.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO REPORTIN

• Fixed component ID

  TIVOREPTS

Applicable component levels