IJ50362: CANNOT SEE 'ADDITIONAL INFORMATION' POP-UP IN SUBMIT A SERVICE REQUEST WORK CENTER AFTER FIXPACK UPGRADE

APAR status

• Closed as program error.

Error description

• When creating a new record  in the 'Submit a Service Request'
  work center, and you click on the View icon for the Additional
  Information field, the small pop-up window with the Additional
  Informations text is not visible in the foreground but is
  present in the background (you can see it when you go back to
  main menu).
  The small pop-up window with the Additional Informations text
  should be visible in the foreground. Tested and reproduced on
  BOTH Chrome and Firefox browsers.
  
  STEPS TO REPRODUCE: 
  Click New in Submit New Request work center to create a new
  request.
  - Select Category and subCategory and select issue from the
  list.
  - Add some text in Enter additional Information field and
  click Next.
  - On the Maximo screen Who is the request for?, the Additional
  Information section has a View link/button.
  - Click on View icon on the Maximo screen.
  - The small pop-up window with the Additional Informations text
  is not visible.
  - Go back to main menu for in Submit New Request work center:
  the pop-up window is showing there.
   
  RESULT:
  The small pop-up window with the Additional Informations text
  is not visible in the foreground but is present in the
  background (you can see it when you go back to main menu).
  
  EXPECTED RESULT:
  The small pop-up window with the Additional Informations text
  should be visible in the foreground.
   
  REPORTED IN VERSION:
  
  Maximo TPAE 7.6.1.2
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * CANNOT SEE 'ADDITIONAL INFORMATION' POP-UP IN SUBMIT A       *
  * SERVICE REQUEST WORK CENTER                                  *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR will be included in a future release
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels