APAR status
Closed as program error.
Error description
If a wrong user id or a wrong password is entered when signing into Maximo, the following error occurs. "The server has encountered an unknown error. Reload the application and try again. If the problem persists, contact your system administrator". STEPS TO RECREATE: 1) Access the following URL from the browser. https://<hostname>:<port>/maximo 2) After the welcome screen shows up, specify "maxadmin" for the user, and enter an incorrect password. Then, click "Sign In" button. 3) The following error occurs: The server has encountered an unknown error. Reload the application and try again. If the problem persists, contact your system administrator. NOTE: the same error also happens when entering an incorrect userid or when leaving the userid and password fields blank. EXPECTED RESULT: The error like below should appear instead of the above error. BMXAA7901E - You cannot log in at this time. Contact the system administrator. or BMXAA2238E - Please enter user name and password. PRODUCT VERSION: Maximo Asset Management 7.6.1.3-IFIX20231026-1319
Local fix
Problem summary
**************************************************************** * PROBLEM DESCRIPTION: * * INTERNAL SERVER ERROR OCCURS WITH THE FAILED LOGIN. * ****************************************************************
Problem conclusion
A fix for this APAR will be included in a future release.
Temporary fix
Comments
APAR Information
APAR number
IJ49537
Reported component name
SYSTEM CONFIG
Reported component ID
5724R46S1
Reported release
761
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2023-12-14
Closed date
2023-12-27
Last modified date
2024-01-09
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SYSTEM CONFIG
Fixed component ID
5724R46S1
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"Maximo Asset Management"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"761","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Document Information
Modified date:
09 January 2024