IJ49228: BMXAA4214E ERROR FACED WHEN CHANGING PROBLEM CODE IN WORK ORDER TRACKING APPLICATION

APAR status

• Closed as program error.

Error description

• BMXAA4214E error faced when changing Problem Code in Work Order
  Tracking Application
  
  Steps to Reproduce:
  1.In Failure Code Application: Create 2 Failure Classes
  (TEST01 and TEST02) and add a common Problem Code in both
  Failure Class.
  ->E.g. Add three problem code for TEST01 as PROB01, PROB02
  and Other.
  ->Add two problem code for TEST02 as PROB03, PROB04 and
  Other.
  2. Go to Work Order Tracking "Application, created a new Work
  Order record.
  3. In the Work Order record, set the following fields a. Failure
  Class:TEST01 b. Problem Code: PROB01
  4. Save the Work Order record
  5. After the save, on the same Work Order record, change the
  Problem Code field to OTHER, then change the Failure Class
  field to TEST02 (in this order), this will clear the Problem
  Code
  6. When trying to set the now empty Problem Code field to
  OTHER, a BMXAA4214E error message is thrown
  
  Actual Result: Error message is displayed BMXAA4214E - An
  unknown error has occurred. Please contact your system
  administrator for assistance. Gather the logs from the <HOME>
  directory and determine where and why the error occurred.
  
  Expected Result: Error message should not be displayed, and user
  should be allowed to select a value.
  
  Reported in version:
  
  Tivoli Process Automated engine 7.6.1.3
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * BMXAA4214E ERROR FACED WHEN CHANGING PROBLEM CODE IN WORK    *
  * ORDER TRACKING APPLICATION                                   *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR will be contained in a future release.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels