IJ48747: ERROR "BMXAA2661E - LOCATION [ABC] IS NOT A VALID LOCATION." IN "CREATE SERVICE REQUEST" APPLICATION

APAR status

• Closed as program error.

Error description

• ERROR DESCRIPTION:
  Error "BMXAA2661E - Location [abc] is not a valid location." in
  "Create service request" application
  
  PROBLEM:
  Error "BMXAA2661E - Location [abc] is not a valid location."
  after selecting a location from the same site as the default of
  the user if another location from another site was previously
  selected in "Create service request" application
  There is an error in the client's environments and in your own
  demo environment, after selecting a location from the same site
  as the default site of the logged user, if another location from
  another site (but still in the same organization) was previously
  selected in "Create service request" application. This seems to
  be triggered by using the Select Value combined with the fact
  that multiple sites are involved.
  
  
  STEPS TO REPRODUCE:
  Open Maximo as maxadmin
  Ensure the Default Insert Site for maxadmin is BEDFORD
  Go to Create Service Request app
  In the Location field, click in the detail menu and Go To
  Locations
  On the left menu, Click All Records
  Select a Record from FLEET site, for example, 5452
  Click Return with Value to go back to Create Service Request app
  
  Now, click again on the detail menu ofthe Location field, but
  this time click Select Value option
  The Select Value screen will appear...  but click cancel.
  Click again on the detail menu and Go To Locations again
  On the left menu, Click All Records
  Select a Record from BEDFORD site, for example, AIR100
  Click Return with Value
  
  You will receive an error:
  
  BMXAA2661E - Location AIR100 is not a valid location.
  
  NOTE- Typing AIR100 directly in the Location field works.
  
  CURRENT ERRONEOUS RESULT:
  Click Return with Value results in error:  BMXAA2661E
  
  
  EXPECTED RESULT:
  Click Return with Value does NOT result in error:  BMXAA2661E
  
  
  ENVIRONMENT (SYSTEM INFO):
  Tivoli's process automation engine 7.6.1.3-IFIX20230831-1702
  Build 20220823-0909 DB Build V7613-344 HFDB Build HF7613-116
  IBM Maximo Application Framework 8.8.0 Build 20220823-1257 DB
  Build V7600-23
  IBM Tpae Integration Framework 7.6.1.3 Build 20230831-1218 DB
  Build V7613-61
  IBM Maximo Asset Management 7.6.1.3 Build 20220823-0909 DB Build
  V7611-01
  IoT Connection Utility 7.6.0.4 Build 20220303-1642 DB Build
  V7604-01
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * ERROR "BMXAA2661E - LOCATION [ABC] IS NOT A VALID LOCATION." *
  * IN "CREATE SERVICE REQUEST" APPLICATION                      *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR will be contained in a future release.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SYSTEM CONFIG

• Fixed component ID

  5724R46S1

Applicable component levels