IJ48632: FAILURE REPORT DATA IS NOT ALWAYS DISPLAYED WHEN THE USER CLICKS ON NEXT RECORD(->).

APAR status

• Closed as program error.

Error description

• Failure Report data is not always displayed when the user
  clicks on next record(->), and comes back to list view and open
  the record again and see the failure code.
  
  
  STEPS TO REPRODUCE:
  1. Open the WorkOrder(WO) tracking Application.
  2. Open the Advanced Search Option.
  3. Select the Problem Code. Note1: Select the problem codes such
  a way that initially selected problem code must have failure
  code displayed in the Failure Reporting Tab and corresponding
  ones should not have the Failure code displayed under failure
  reporting tab.
  4. Open the first record and and go to the Failure Reporting
  tab, user can see a problem code displayed.
  5. Go to the next recording by clicking "->" option.
  6. Keep Clicking "->" option, until user finds a record where no
  problem code is displayed.
  7. Now go back to the List View and try to open the record and
  verify the problem code
  
  RESULT:
  Problem code is not displayed for the previously verified
  records when reopened.
  
  EXPECTED RESULT:
  Problem code should be available for the records.
  
  REPORTED IN VERSION:
  
  Tivoli's process automation engine 7.6.1.3
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * FAILURE REPORT DATA IS NOT ALWAYS DISPLAYED WHEN THE USER    *
  * CLICKS ON NEXT RECORD(->).                                   *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR will be contained in a future release.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels