IJ48261: FILTERED WORK ORDER LIST DISAPPEARS, AFTER CONFIRMING YES/NO CHANGES ON WORK ORDER TRACKING APPLICATION.

APAR status

• Closed as program error.

Error description

• When BMXAA2300I message is displayed in work order tracking
  application, Work order record list disappears.
  
  STEPS TO REPRODUCE:
  ==================
  1)Login to Maximo Application.
  1)Go to Application Designer and open Work Order Tracking
  application. Enable the "Edit Mode" checkbox and save.
  2)Go to Work Order Tracking application and create a new record
  and save.
  3)Edit the opened workorder (e.g. change the description). Do
  not save it.
  4)Then click on EDIT pencil button again in order to finish the
  EDIT mode (without the manual saving the record).
  5)Maximo displays a system message "BMXAA2300I - Do you want to
  save your changes before continuing?"
  6)Then click YES or NO (It does not matter which one).
  
  ACTUAL RESULT:
  The user is redirected to the list tab and the result list is
  cleared.
  
  EXPECTED RESULT:
  The user remains in the record that was being edited, and the
  changes are saved / discarded according to the option that was
  selected.
  
  REPORTED IN VERSION:
  Tivoli's Process Automation Engine 7.6.1.2
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Maximo users.                                        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When exiting edit mode with unsaved changes, the user is     *
  * redirected to the list tab and the result list is cleared.   *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * A new System Property "mxe.editmode.exitToListTab" was       *
  * created with a default value of 1 to control the Edit Mode   *
  * behavior. When you try to unlock a record with pending       *
  * changes, a message is displayed asking if you want to save   *
  * the changes. By clicking "Yes" or "No" option, if the system *
  * property is set to 1 (default), Maximo will redirect the     *
  * user to the list tab and clear the results list. If the      *
  * system property is set to 0, Maximo will unlock the record   *
  * and keep the record on screen.                               *
  ****************************************************************
  

Problem conclusion

• A new System Property was created to control the behavior.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels