IJ47777: WORKORDERS WITH IMAGES IN PNG FORMAT THAT ARE BASE 64 ENCODED ARE NOT OPENING IN MAXIMO AFTER UPGRADE TO 7.6.1.3

APAR status

• Closed as program error.

Error description

• ERROR DESCRIPTION:
  Workorders with images in png format that are base 64 encoded
  are not opening in Maximo after upgrade to 7.6.1.3
  
  PROBLEM:
  Workorders with images in png format that are base 64 encoded
  not opening in Maximo after upgrade to 7.6.1.3 (Previous version
  7612 allowed to directly copy and paste without using Paste from
  Word)
  No errors are seen in the Maximo logs. The only errors I see is
  that in the Developer tools, in the browser, a message like this
  appears:
  Synchronous XMLhttpRequest on the main thread is deprecated
  because of its detrimental effects
  
  STEPS TO REPRODUCE:
  0) Create a new work workorder in Maximo, in Work Order Tracking
  application and open the Long Description field.
  1) Paste directly a png image in base64 format in Workorder long
  description. (Not using Paste from Word)
  2) Click OK - Screen freezes
  
  For pre-existing records with that same long description value:
  1) Try to open the workorder
  2) Screen gets freezed and able to navigate to other tabs of
  workorder.
  
  This was working fine before the upgrade to version 7613. Tested
  in version 7612, and indeed, even using direct copy and paste,
  the screen does not freeze.
  This issue is being observed after 7613 upgrade
  
  CURRENT ERRONEOUS RESULT:
  Workorders Long Descriptions with images in png format that are
  base 64 encoded ARE NOT opening in Maximo after upgrade to
  7.6.1.3
  
  EXPECTED RESULT:
  Workorders Long Descriptions with images in png format that are
  base 64 encoded ARE opening in Maximo after upgrade to 7.6.1.3
  
  ENVIRONMENT VERSION:
  Tivoli's process automation engine 7.6.1.3-IFIX20221121-1310
  Build 20220823-0909 DB Build V7613-344 HFDB Build HF7613-42,
  IBM Maximo Calibration 7.6.1.0 Build 20220823-0909 DB Build
  V7600-08,
  IBM Maximo Application Framework 8.8.0 Build 20220823-1257 DB
  Build V7600-23,
  IBM Maximo Asset Management Scheduler 7.6.8.2 Build
  20220823-0909 DB Build V7682-23,
  IBM Maximo Anywhere 7.6.4.0 Build 20200117_195427-0500 DB Build
  V7640-12,
  IBM Tpae Integration Framework 7.6.1.3 Build 20220823-0909 DB
  Build V7613-61,
  IBM Maximo Asset Management 7.6.1.3 Build 20220823-0909 DB Build
  V7611-01,
  IBM Maximo for Transportation 7.6.2.6-20221116-0820 Build
  20221116-0820 DB Build V7626-16 HFDB Build HF7626-31,
  IBM Maximo for Oil and Gas 7.6.2.0-20221014-1502 Build
  20221014-1502 DB Build V7620-96 HFDB Build HF7620-09,
  IoT Connection Utility 7.6.0.4 Build 20220303-1642 DB Build
  V7604-01,
  TPAE OSLC Object Structure 7.6.4.0 Build 20200219_092917-0500 DB
  Build V7640-04
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Maximo users                                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The Rich Text Editor does not open if it contains base64     *
  * encoded images.                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR will be included in a future Release
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SYSTEM CONFIG

• Fixed component ID

  5724R46S1

Applicable component levels