IJ47115: REPORTEDBYID IS POPULATING WRONGLY WHEN TWO PERSON HAVING SAME DISPLAY NAME IN SR WHEN INTEGRATION IS USED.

APAR status

• Closed as program error.

Error description

• Problem Description
  ReportedByID is populating wrongly when two person having same
  display name in SR when Integration is used.
  
  STEPS TO REPRODUCE:
  The steps below use MAXDEMO as an example:
  1)Go to People application and create two new person with the
  same display name:
  
  PERSONID: HYVEE
  PERSONID: HYVEE-FG
  
  DISPLAYNAME: Eemeli Hyvönen
  
  2)Go to the Object Structure application, and search for MXSR.
  
  Click on Exclude/Include Fields => Non-Persistent Fields.
  
  Include the fields: REPORTEDBYID and REPORTEDBYNAME.
  
  3)Make the POST below:
  
  URL: http://MXSERVER/maximo/oslc/os/mxsr?lean=1
  
  Body:
  { "ticketid":"PF01",
  "reportedbyid":"HYVEE",
  "reportedbyname":"Eemeli Hyvönen" }
  
  RESULTS:
  SR will be created but REPORTEDBY field will have the value
  HYVEE-FG.
  
  EXPECTED RESULTS:
  REPORTEDBY field must have the value HYVEE.
  
  
  REPORTED IN VERSION:
  Tivoli's process automation engine 7.6.1.3
  

Local fix

• NA
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * REPORTEDBYID IS POPULATING WRONGLY WHEN TWO PERSON HAVING    *
  * SAME DISPLAY NAME IN SR WHEN INTEGRATION IS USED.            *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package: release\fix pack for Release 9.x Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels