IJ46770: MESSAGE DETAILS OF THE FIRST COMMUNICATION LOG SHOWED BLANK

APAR status

• Closed as program error.

Error description

• Steps To Reproduce :
  
  1) Set the smtp host and the admin email from the System
  Properties
  2) Create a WO and save .
  
  3) Create a communication and submit.
  
  4) click the log tab of the WO , click the sub-tab of
  Communication .  A record should be  created for the
  communication sent.
  
  5) Expand the line and notice the Message section is blank  (
  This is the issue !! )
  
  6) Stay in the same WO and Repeat the step 3) and 5)  to submit
  the 2nd communication
  7) Note this time, the Message section showed the corresponding
  content for both communication .
  Note :  If the communication was sent using a comm template, the
  issue above will not happen.
  
  Expected Result :
  ===========
  The Message section should show the corresponding content for
  each communication regardless of the communication template was
  used or not.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * MESSAGE DETAILS OF THE FIRST COMMUNICATION LOG SHOWED BLANK  *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package: release\fix pack for Release 8.x Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels