APAR status
Closed as program error.
Error description
Problem Description The automatic filling of the WORKORDER.LEAD field using the person group is done as follows: -If in the person group, everyone has a calendar, it takes the default person (normal behavior without any problem) -If in the person group, someone does not have a calendar, it takes the first person (the first sequence) who does not have one. STEPS TO REPRODUCE: .GO TO >> ADMINISTRATION >> RESOURCES >> PEOPLE .Create 3 new person record Person: TEST1 First Name: TEST1 Person: TEST2 First Name: TEST2 Person: TEST3 First Name: TEST3 .GO TO >> ADMINISTRATION >> RESOURCES >> PERSON GROUPS .Create a new person group .Enter a description .In People section, add all tree person you had created TEST1,group default=0,sequence=10 TEST2,group default=0,sequence=20 TEST3,group default=1,sequence=30 .GO TO >> WORK ORDERS >> WORK ORDER TRACKING .Create a new work order .In the main tab, in Responsibility section, enter in work group field the person group you had created previously RESULTS: Lead is not getting populated with the default person in the group. EXPECTED RESULTS: User expects to get the default person in the group as Lead in the work order application even if the person has no calendar linked. REPORTED IN VERSION: Tivoli's process automation engine 7.6.1.2
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * MAXIMO * **************************************************************** * PROBLEM DESCRIPTION: * * MAXIMO IS FILLING WRONG THE FIELD WORKORDER.LEAD * ****************************************************************
Problem conclusion
The fix for this APAR is contained in the following maintenance package: release\fix pack for Release 8.7 Product
Temporary fix
Comments
APAR Information
APAR number
IJ46653
Reported component name
MAXIMO ASST MGM
Reported component ID
5724R46AM
Reported release
761
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2023-05-03
Closed date
2023-05-15
Last modified date
2023-05-15
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
MAXIMO ASST MGM
Fixed component ID
5724R46AM
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"Maximo Asset Management"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"761","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Document Information
Modified date:
15 May 2023