IBM Support

IJ46606: BMXAA8435E ERROR IN EMAIL LISTENER WHEN AN EMAIL IS SENT IN HTML FORMAT

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APAR status

  • Closed as program error.

Error description

  • Problem description:

BMXAA8435E error in Email Listener when an email is sent in HTML
format.


Steps to reproduce:

Set up Email Interaction in MAS/Manage to approve a Work Order
by replying with "1" in the email (https://www.ibm.com/support/
pages/email-interaction-setup-using-workflow)


Current results:

The mail sent in HTML format is not being processed by the email
listener. The following error occurs in the email listener

	BMXAA8435E - The action number  in the email is not a numeric
value. Check the communication template.
		For input string: ""

If the email is sent in Plain text format, the mail gets
processed successfully by the listener.


Expected results:

The emails sent in HTML format should also get processed
successfully.


Environment:

Tivoli's process automation engine 8.3.2

Local fix

  • n/a

Problem summary

  • ****************************************************************
* USERS AFFECTED:                                              *
* Maximo                                                       *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* Augmented HTML removal to ensure all stray MS template       *
* <head> text is removed.                                      *
****************************************************************

Problem conclusion

  • The fix for this APAR is contained in the following maintenance
package: release\fix pack for Release 8.x Product

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IJ46606
    • 

  • Reported component name
    MAXIMO ASST MGM
    • 

  • Reported component ID
    5724R46AM
    • 

  • Reported release
    761
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2023-04-28
    • 

  • Closed date
    2023-05-25
    • 

  • Last modified date
    2023-05-25
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    MAXIMO ASST MGM
    • 

  • Fixed component ID
    5724R46AM
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"Maximo Asset Management"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"761","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            25 May 2023
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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