IJ45252: LEVEL APPLIED FOR CONDITION REPORT DOES NOT APPEAR IN SLA HISTORY ON VIEW HISTORY.

APAR status

• Closed as program error.

Error description

• PROBLEM:
  The level applied for a condition report does not appear in "SLA
  History" section on "View History" dialog.
  
  STEPS TO REPRODUCE:
  1) From Service Level Agreements application, create a new SLA
  record as below.
  
  SLA : TESTSLA
  Description : Test SLA
  Applies To : PLUSCA
  
  2) Expand Additional SLA Criteria section, and specify the
  following value.
  
  pluscalevel = 'TESTLEVEL'
  
  3) In Commitments section, add a new entry as below.
  
  Commitment : TEST
  Description : Test Commitment
  Type : Other
  
  4) Save the record and change status to Active.
  
  5) From Domains application, open PLUSCALEVEL domain, and add
  the entry as below.
  
  Value : TESTLEVEL
  Description : Test Level
  
  6) From Condition Reports(Nuc) application, create a new record
  with the following values.
  
  Description : Test Condition Report
  Site : BEDFORD
  
  7) From More Actions, select "Apply Level", and select
  "TESTLEVEL". Then click OK.
  
  8) From More Actions, select "View SLAs", and confirm "TESTSLA"
  is applied on "View SLAs" dialog.
  
  9) From More Actions, select "View History". However, "TESTSLA"
  does not appear in "SLA History" section on "View History"
  dialog.
  
  EXPECTED RESULTS:
  Level "TESTSLA" should appear in "SLA History" section on "View
  History" dialog.
  
  PRODUCT VERSION:
  
  Maximo Asset Management 7.6.1.3
  

Local fix

• Set the Unit of Measure field in the SLA commitment.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * LEVEL APPLIED FOR CONDITION REPORT DOES NOT APPEAR IN SLA    *
  * HISTORY ON VIEW HISTORY DIALOG.                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package: release\fix pack for Release 8.7 Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO SYSTEMS

• Fixed component ID

  5724R46AV

Applicable component levels