APAR status
Closed as program error.
Error description
Description: Location Drilldown issue on the Service Request (SR) application when Extended Drilldown is enabled STEPS TO REPRODUCE: 1. Login to Maximo as maxadmin 2. Go to System Properties --> Filter on mxe.webclient.extendedDrilldown 3. Change the Default value from False to True 4. Select this property and do a Live Refresh The Extended Drilldown is now enabled. Scenario 1: 1. Set default insert site as null (no value) 2. Go to SR --> Create a new Service Request 3. Enter Bedford in Site field 4. Location field --> Open Drilldown RESULT: Nothing is displayed in the drilldown EXPECTED RESULT: Maximo shows locations of Bedford (starting with Needham at the top) Scenario 2: 1. Set default insert site as null (no value) 2.Go to SR --> Create a new Service Request 3. Enter Mclean in Site field 4. Location field --> Open Drilldown RESULT: Nothing is displayed in the drilldown EXPECTED RESULT: Maximo shows locations of Mclean (starting with 7900WestPark at the top) Scenario 3: 1. Set default insert site as Bedford 2. Go to SR --> Create a new Service Request 3. Enter Mclean in Site field 4. Location field --> Open Drilldown RESULT: Maximo shows locations of Bedford (starting with Needham at the top) EXPECTED RESULT: Maximo shows locations of Mclean (starting with 7900WestPark at the top) PRODUCT: 7612
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * MAXIMO * **************************************************************** * PROBLEM DESCRIPTION: * * LOCATION DRILLDOWN ISSUE ON THE SERVICE REQUEST APPLICATION * * WHEN EXTENDED DRILLDOWN IS ENABLED * ****************************************************************
Problem conclusion
The fix for this APAR is contained in the following maintenance package: release\fix pack for Release 8.x Product
Temporary fix
Comments
APAR Information
APAR number
IJ44663
Reported component name
MAXIMO ASST MGM
Reported component ID
5724R46AM
Reported release
761
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-12-19
Closed date
2023-07-05
Last modified date
2023-07-05
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
MAXIMO ASST MGM
Fixed component ID
5724R46AM
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"Maximo Asset Management"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"761","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Document Information
Modified date:
05 July 2023