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IJ44632: DOWNLOAD LINK IN LIST TAB THROWS ERROR "THIS SITE CAN'T BE REACHED"

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APAR status

  • Closed as program error.

Error description

  • ERROR DESCRIPTION:
Download link in List tab throws error "This site can't be
reached"

PROBLEM DESCRIPTION:
After upgrade to Maximo 7.6.1.3, we are unable to download list
of records using download link in List tab for all apps.
Error site not found: "This site can't be reached"

In the logs the following is seen:

[11/1/22 12:10:18:106 EDT] 00000127 ServletWrappe E
com.ibm.ws.webcontainer.servlet.ServletWrapper service Uncaught
service() exception thrown by servlet webclient:
java.lang.NoClassDefFoundError: org.apache.xmlbeans.XmlException

at com.ibm.tivoli.maximo.export.excel.ExcelExportWriter.beginDo
cument(ExcelExportWriter.java:79)
at psdi.webclient.system.controller.TableDownload.init(TableDow
nload.java:116)
at psdi.webclient.system.controller.TableDownload.generatexlsx(
TableDownload.java:200)
at psdi.webclient.system.controller.RequestManager.manageReques
t(RequestManager.java:212)
at psdi.webclient.servlet.WebClientServlet.handleRequest(WebCli
entServlet.java:141)
at psdi.webclient.servlet.WebClientServlet.doGet(WebClientServl
et.java:93)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:575)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(Servl
etWrapper.java:1233)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest
(ServletWrapper.java:782)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest
(ServletWrapper.java:481)
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleReq
uest(ServletWrapperImpl.java:178)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarge
t(WebAppFilterChain.java:136)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(We
bAppFilterChain.java:97)
at psdi.webclient.system.filter.HttpCrossSiteScriptingSecurity.
doFilter(HttpCrossSiteScriptingSecurity.java:66)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilte
r(FilterInstanceWrapper.java:195)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(We
bAppFilterChain.java:91)
at psdi.webclient.system.filter.MXCorrelationFilter.doFilter(MX
CorrelationFilter.java:137)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilte
r(FilterInstanceWrapper.java:195)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(We
bAppFilterChain.java:91)
at psdi.webclient.system.filter.PerformanceMonitor.doFilter(Per
formanceMonitor.java:126)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilte
r(FilterInstanceWrapper.java:195)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(We
bAppFilterChain.java:91)
at com.ibm.tivoli.maximo.filter.UnSupportedMethodBlockFilter.do
Filter(UnSupportedMethodBlockFilter.java:60)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilte
r(FilterInstanceWrapper.java:195)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(We
bAppFilterChain.java:91)
at psdi.webclient.system.filter.HttpXFrameOptionsFilter.doFilte
r(HttpXFrameOptionsFilter.java:38)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilte
r(FilterInstanceWrapper.java:195)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(We
bAppFilterChain.java:91)
at psdi.webclient.system.filter.MTContextFilter.doFilter(MTCont
extFilter.java:53)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilte
r(FilterInstanceWrapper.java:195)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(We
bAppFilterChain.java:91)
at org.apache.logging.log4j.web.Log4jServletFilter.doFilter(Log
4jServletFilter.java:71)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilte
r(FilterInstanceWrapper.java:195)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(We
bAppFilterChain.java:91)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(
WebAppFilterManager.java:967)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFil
ters(WebAppFilterManager.java:1107)
at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.j
ava:4056)
at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGro
up.java:304)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContai
ner.java:1016)
at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebCo
ntainer.java:1817)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChanne
lLink.java:213)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleD
iscrimination(HttpInboundLink.java:463)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleN
ewRequest(HttpInboundLink.java:530)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.process
Request(HttpInboundLink.java:316)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(H
ttpInboundLink.java:287)
at com.ibm.ws.ssl.channel.impl.SSLConnectionLink.determineNextC
hannel(SSLConnectionLink.java:1187)
at com.ibm.ws.ssl.channel.impl.SSLConnectionLink$MyReadComplete
dCallback.complete(SSLConnectionLink.java:694)
at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCom
pletedCallback.complete(SSLReadServiceContext.java:1833)
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.future
Completed(AioReadCompletionListener.java:175)
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(Abstract
AsyncFuture.java:217)
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(As
yncChannelFuture.java:161)
at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
at
com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop(Result
Handler.java:775)
at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1892)

Additional note :
Lib folder has new poi jar files.
When we unzip ear file, Maximo build has done higher version of
poi jar files but in businessclasspath it has lower version.
We added poi-4.1.2 jar files in the businessclass and then
rebuild and redeployed. Error still exists.


STEPS TO REPLICATE :
Open Maximo as maxadmin
Go to Assets app
Hit enter in List tab and when the list of records appear, click
the "Download" link
Error will be seen "This site can't be reached"

CURRENT ERRONEOUS RESULT:
Download link in List tab throws error "This site can't be
reached"

EXPECTED RESULT:
Download link in List tab does not throw any error

ENVIRONMENT VERSION:
App Server IBM WebSphere Application Server 8.5.5.19
Tivoli's process automation engine 7.6.1.3 Build 20220823-0909
DB Build V7613-344
IBM Maximo Calibration 7.6.1.0 Build 20220823-0909 DB Build
V7600-08
IBM Maximo Application Framework 8.8.0 Build 20220823-1257 DB
Build V7600-23
IBM Maximo Asset Management Scheduler 7.6.8.2 Build
20220823-0909 DB Build V7682-23
IBM Maximo Anywhere 7.6.4.0 Build 20200117_195427-0500 DB Build
V7640-12
IBM Tpae Integration Framework 7.6.1.3 Build 20220823-0909 DB
Build V7613-61
IBM Maximo Asset Management 7.6.1.3 Build 20220823-0909 DB Build
V7611-01
IoT Connection Utility 7.6.0.4 Build 20220303-1642 DB Build
V7604-01
TPAE OSLC Object Structure 7.6.4.0 Build 20200219_092917-0500 DB
Build V7640-04
Server OS Windows Server 2012 R2 6.3
Server DB Microsoft SQL Server 13.0 (13.00.5026)

Local fix

  • 



Problem summary


    

  • 



Problem conclusion


    

  • This problem is also reported in Known Issue DT237198. It will
be fixed in Manage under that item. A fix was delivered in
7.6.1.3 IF008 under this APAR.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IJ44632
    • 

  • Reported component name
    SYSTEM CONFIG
    • 

  • Reported component ID
    5724R46S1
    • 

  • Reported release
    761
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2022-12-14
    • 

  • Closed date
    2023-09-08
    • 

  • Last modified date
    2023-09-08
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    SYSTEM CONFIG
    • 

  • Fixed component ID
    5724R46S1
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"Maximo Asset Management"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"761","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            08 September 2023
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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