IJ44240: START & END DATE FILTERS ARE NOT TAKING USER'S TIMEZONE INTO ACCOUNT IN VIEW ASSIGNED WORK DIALOG IN CREWS

APAR status

• Closed as program error.

Error description

• PROBLEM DESCRIPTION:
  The filtering by Start Date value in the View Assigned Work
  dialog is showing WOs with Assignments on that same date in the
  Maximo Servers time.
  It is not filtering by the Date in the Maximo Users Timezone
  (specified in their Maximo Profile/Default Information) and as a
  result, some records might not be displayed.
   
  STEPS TO REPRODUCE: 
  * Use a Maximo environment where the application server is in
  the UTC timezone.
  
  * Log in as user Maxadmin
  * Go to Profile / Default Information.
  * Set Timezone = (GMT +10 DST/Y) Canberra, Melbourne, Sydney
  * Go to Crew Types application.
  * Create at last one record and save.
  * Go to Crews application.
  * Create one record with that Crew Type, assign a Calendar and
  Shift and save.
  * Crews Status = ACTIVE
  * Go to Work Order Tracking application.
  * Create a new WO.
  * Enter with Scheduled Start = 6.00am 2 days from now and
  Duration = 3 hours.
  * Go to Assignments tab, add a new row.
  * Scheduled Start is already populated with value from WO.
  * in Crew field, add the newly-created Crew and save WO.
  * Create a second WO but enter Scheduled Start = same date but
  with 4.00PM instead
  * Save the WO.
  * Go to Crews application.
  * Select the Crew record.
  * Go to option View / Work Orders: the View Assigned Work
  dialog opens.
  * The 2 WOs show in the table.
  * Go to Start Date field and enter the same date that was
  previously entered on the Scheduled Start field.
  * Click Refresh. The End Date displays the same date as Start
  Date.
  * The table below these is now only showing the 2nd WO and does
  not display the 1st WO any more.
   
  RESULTS: 
  The first WO is not displayed in the View Assigned Work dialog
  because it has a Scheduled Start date-time with 6.00AM Sydney
  time, which is 7.00PM on the previous day in UTC time. ON the
  other hand, the second WO has a Scheduled Start date-time with
  4.00PM Sydney time, which is 5.00AM on the same day in UTC time
  and is correctly displayed in the View Assigned Work dialog.
  The filtering by Start Date value in the View Assigned Work
  dialog is showing WOs with Assignments on that same date in the
  Maximo Servers time.
  It is not filtering by the Date in the Maximo Users Timezone
  (specified in their Maximo Profile/Default Information) and as a
  result, some records might not be displayed (such as in this
  scenario).
  
  EXPECTED RESULTS:
  
  All Work Orders should be displayed View Assigned Work
  dialog, regardless of whether there is a time difference or not
  between the application server and the users respective
  timezones.
  
  REPORTED IN VERSION: 
  Maximo TPAE 7.6.1.1
  

Local fix

• N/A
  

Problem summary

Problem conclusion

• A fix for this APAR will be included in a future release.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels