IJ44229: THE DETAILS SECTION OF THE SR CREATED WHEN SENDING HTML FORMATTED EMAILS TO THE EMAIL LISTENER IS NOT DISPLAYING

APAR status

• Closed as program error.

Error description

• Steps to reproduce:
  1. Need to have a valid SMTP host set up with an email server
  that will work with email listener in Manage.
  2. Need to have a separate email account created to use for
  email listener testing.
  3. If using office 365, need to set up email listener in Manage
  Email listener application using oauth authentication.
  4. Once email listener is set up and active , send a free form
  email with any Subject and any Message to the listener email
  account for processing . Make sure email is sent in HTML format.
  
  5. Once email is processed by the listener , the user who sent
  the email will receive an email that an SR was created.
  6. Go to the SR application in Manage and locate the SR
  mentioned in the email sent.
  
  Result:
  
  Notice the Details section of the SR is missing.
  
  Expected results:
  
  Details section should display with the contents of the Email
  message sent to listener in the details section.
  
  Note: If sending plain text emails to the email listener, then
  details section in the created SR will display correctly.
  

Local fix

Problem summary

Problem conclusion

• The fix for this APAR will be included in a future release.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels