IJ43830: WHEN SEARCHING IN APP "GLOBAL SEARCH" IN "EXTERNAL KNOWLEDGE BASES", ACCORDING TO DOCUMENTATION AND PREVIOUS ICD VERSION, IT SHO

APAR status

• Closed as program error.

Error description

• PROBLEM:
  
  when searching in app "Global Search" in "External Knowledge
  Bases", according to documentation and previous ICD version, it
  should open ONE TAB PER SELECTED KB.
  
  PERFORMANCE ISSUE: NO
  
  STEPS TO REPRODUCE:
  
  Step 1: Go to Service Desk
  
  Step 2: Click on Global Search Application.
  
  Step 3: Click on search external knowledge base tab.
  
  Step 4: When we select multiple KBs on Global Search and click
  on search, it opens a new TAB for top selected KB with
  LAUNCHENTRY event and stack rest of selected KBs  as
  LAUNCHENTRYDIRECT events.
  
  CURRENT ERRONEOUS RESULT:
  
  If we select multiple KBs on Global Search it open only single
  tab for the selected KBs on current browser.
  
  EXPECTED RESULT: If we select multiple KBs on Global Search it
  should open multiple tab for the selected KBs on current
  browser.
  
  ENVIRONMENT:
  
  - ICD: Asset Management for IBM Control Desk 7.6.1.4309 Build
  202111050909
  - TPAE: Tivoli's process automation engine
  7.6.1.2-IFIX20220628-1241 Build 20200715-0100 DB Build V7612-284
  HFDB Build HF7612-129
  - OS : Windows Server 2019 10.0
  - DB  : DB2/NT64 11.1 (SQL110147)
  - Base Language: English
  

Local fix

• NA
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * No core Maximo/MIF out-of-the-box functionality is impacted. *
  * This is an issue discovered in the ICD Knowledge Base        *
  * product.                                                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When EntMicService fetches OmpService, it does a look up of  *
  * "MIC" instead of "OMP".                                      *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package: release\fix pack for Release 8.x Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels