IJ42470: WHEN A ROUTE IS APPLIED TO A WORK ORDER IT SHOWS INCORRECT INSPECTION FORM

APAR status

• Closed as program error.

Error description

• In Maximo instance when there are inspection forms with
  the same INSPFORMNUM value across different ORGs/SITEs,
  when such a form is applied to route stops in
  Maximo
  the application will show the INSPECTIONFORM.NAME value from a
  different ORG/SITE.
  
  
  
  
  Steps to duplicate:
  *assuming form numbers exists for all organizations, here is how
  to handle this pre-requisite in demo database:
  1. In manage Inspection Forms, create 2 or 3 forms and change
  them to ACTIVE.
  
  2. Change the user's default insert site to one which is part of
  another org and create another 2 or 3 forms, then change them to
  ACTIVE.
  
  3. From Organizations application, access these 2 orgs and
  change their Autonumber Setup, from both org and site levels,
  then change their INSPECTIONFORMNUM to some random lower number
  which has already been used to identify a form, then go through
  the steps 1 and 2 again.
  
  4. Check if there's any form with a repeated INSPFORMNUM. There
  could be forms like that or not. It's a hit or miss. If there
  isn't any repeat steps 1, 2 and 3.
  
  Now to the steps for this particular scenario:
  Create a Route with Route Stops associated to inspection forms
  
  1) Login to Maximo with an account that has access to all
  organizations listed above
  2) Go to the Routes application
  3) Click the new route button in the toolbar, enter a route ID
  and description
  4) Select an asset (siteid matching siteid the route is being
  created for)
  5) Associate an inspection form with the route stop just added
  above
  6) Select an inspection form (text in the inspection form name
  confirms the form is associated with the correct site/org)
  7) Inspection form number is returned to the route stops list
  8) Save the route
  9) The SAME form name is shown in the route stops list after
  save
  
  Now, apply the created route to a WO
  1) Go to Work Order Tracking
  2) Create a new work order (+)
  3) Enter a WO description and Save
  4) Select the Apply Route menu item under More Actions
  5) Select the route that was created above
  
  RESULTS
  The correct route was applied to the WO but the wrong inspection
  form name is showing (MPC)
  
  EXPECTED RESULTS
  The inspection form name should be the one from the  site
  route showed.
  .
  Reported Version
  IBM Maximo Asset Management 7.6.1.2
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Maximo users                                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The incorrect inspection form is added to the Route Stop in  *
  * the Routes application when the same inspection form number  *
  * exists in multiple organizations.                            *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR will be included in a future Release
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels