APAR status
Closed as program error.
Error description
The following error messages are returned to the user when they execute the command "tacmd tepslogin -s http://server:15200 -u sysadmin -p mypass" and the Tivoli Enterprise Portal Server (TEPS) has its external interface configured for SSL (Enable SSL for TEP Clients). KUICTL001I Validating user credentials... KUICTL099E The tepsLogin command failed because an unexpected error occurred. Please consult the /opt/IBM/ITM/logs/TepsLoginCLI_0.log log file to determine the cause of the error. An unexpected system error occurred while executing the tepsLogin command. The TepsLoginCLI_0.log file may provide more information about this error. If you require further assistance resolving the error, contact IBM Software Support. KUIC00006E: The specified user name or password is incorrect. You are not logged in because you specified an incorrect user name or password or you do not have permission to log in. Verify the correct user name and password and that you have permission to log in.
Local fix
For Unix/Linux TEPS add the following line to the TEPS $CANDLEHOME/config/cq.ini file KFW_ORB_ENABLED_PROTOCOLS=TLS_Version_1_2_Only For Windows TEPS add the following line to the TEPS %Candle_Home%/bin/KFWENV file KFW_ORB_ENABLED_PROTOCOLS=TLS_Version_1_2_Only Restart the TEPS.
Problem summary
After updating to 630 FP7 Service Pack 12, executing the command tacmd tepslogin -s http://tepsserver:15200 -u sysadmin -p mypass returns the following messages to the user: KUICTL001I Validating user credentials... KUICTL099E The tepsLogin command failed because an unexpected error occurred. Please consult the /opt/IBM/ITM/logs/TepsLoginCLI_0.log log file to determine the cause of the error. An unexpected system error occurred while executing the tepsLogin command. The TepsLoginCLI_0.log file may provide more information about this error. If you require further assistance resolving the error, contact IBM Software Support. KUIC00006E: The specified user name or password is incorrect. Code specifies incorrect username for connection and authentication protocols resulting in a failure to connect to the Tivoli Enterprise Portal Server.
Problem conclusion
Correct username processing specifying connnection and authentication protocols. The fix for this APAR is contained in the following maintenance packages: | service pack | 6.3.0.7-TIV-ITM-SP0013
Temporary fix
Comments
APAR Information
APAR number
IJ41033
Reported component name
OMEG DIST INSTA
Reported component ID
5608A41CI
Reported release
630
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-07-06
Closed date
2022-10-04
Last modified date
2022-10-04
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
OMEG DIST INSTA
Fixed component ID
5608A41CI
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"630","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
08 March 2023