IJ40814: DIRECT PRINT IN CHROME BROWSER POPS UP A PRINTER SELECTION DIALOG WITH A BLANK PAGE BEFORE A SECOND DIALOG WITH THE REPORT

APAR status

• Closed as program error.

Error description

• Abstract:
  In some client machines,  directprint in Chrome browser pops up
  printer selection dialog two times, once with a blank page and
  second time with actual report.
  
  Problem Description:
  Some customers are experiencing issues with direct print using
  Chrome browser.  The first dialog will appear with the
  Print/Cancel options with a preview that is mostly empty.  The
  header and footer of this 1 page report is showing portions of
  the url. At this point, if they print or cancel this page the
  actual report will run and show in a new print/cancel dialog and
  this report is the actual report.
  
  This can happen with Windows AND MAC computers
  Known versions are TPAE 7611 AND 7612
  
  
  STEPS TO REPRODUCE:
  Using chrome, log into maximo
  go to work order tracking
  select a work order
  use the toolbar "Direct print work order detail" icon to
  initiate the Direct Print process.  If you do not see this icon
  you need to add it (see below)
  a popup should appear informing that the process has started
  Within a few seconds you should see a window show on the left a
  preview of the report output and a printer selection dialog with
  Save/Cancel or Print/cancel depending on your default printer.
  
  
  This issue is intermittent so it may not fail for you.
  
  To configure Direct print icon on Work Order tracking:
  go to report administration
  find report woprint.rptdesign that belongs to WOTRACK
  application
  check the "Print?" optional
  set Print Location to ALL
  If Toolbar Sequence is blank, set it to 2
  Save
  
  RESULTS:
  if this preview looks blank then you are likely experiencing
  this issue.  Print it (or save it) to confirm.  if this is the
  issue, after you print or save you will see this same dialog
  appear with a preview of the actual report.
  
  EXPECTED RESULTS:
  
  the Print/cancel dialog should appear once and should include
  your report.
  
  PRODUCT VERSION:
  7611
  7612
  

Local fix

• There is no "fix" but a few worakarounds-
  - use a different browser
  - cancel the first dialog (the one that has the blank page.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * In some environments, directprint in Chrome pops up a        *
  * printer selection dialog with a blank page before a second   *
  * dialog with the report.                                      *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR will be included in a future Release.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO REPORTIN

• Fixed component ID

  TIVOREPTS

Applicable component levels