IJ40500: WHEN TRYING TO ALT + LEFT MOUSE CLICK, GET ERROR BMXAA4214E IN GRAPHICAL ASSIGNMENT APPLICATION

APAR status

• Closed as program error.

Error description

• PROBLEM: When trying to Alt + Left mouse click, get error
  BMXAA4214E in Graphical Assignment application
  
  
  STEPS TO REPLICATE:
  1. Go to Graphical Assignment application
  
  2. Create a work list:
  Set Name: WOTEST
  Set Calendar/Shift: DAY/DAY
  In Work Queries,
  Set Data Source: WORKORDER
  Set Where Condition: WONUM LIKE 'WO%'
  Save
  
  3. Click Work View or Assignment View
  
  4. In any graphical bar, Alt + Left mouse click
  
  RESULTS:  Error "BMXAA4214E - An unknown error has occurred.
  Please contact your system administrator for assistance. Gather
  the logs from the <HOME> directory and determine where and why
  the error occurred. null"
  
  Systemout.log errors:
  [6/8/22 21:59:52:819 AEST] 00000abd SystemOut     O 08 Jun 2022
  21:59:52:819 [ERROR] [application] Error when processing event
  async_get_tooltip with args {"col":"G","mxeventname":"async_get
  _tooltip","targetId":"assignments_miniapp-miniapp_miniapp","req
  uestType":"HIGHASYNC","id":"aidx_ASSIGNMENT_780_BEDFORD_EAGLENA
  ","type":"event_fetch","value":"","projectid":"37"}
  psdi.util.MXApplicationException: BMXAA4214E - An unknown error
  has occurred. Please contact your system administrator for
  assistance. Gather the logs from the <HOME> directory and
  determine where and why the error occurred.
                 null
                 at com.ibm.tivoli.maximo.miniapps.control.annota
  tions.MXEventManager.processEvent(MXEventManager.java:204)~[clas
                 at com.ibm.tivoli.maximo.miniapps.control.MiniAp
  pControl.event_fetch(MiniAppControl.java:315)[classes/:?]
  ~
  Caused by: java.lang.NullPointerException
                 at com.ibm.tivoli.maximo.miniapps.scheduler.Abst
  ractTreeGridMiniAppBean.getTooltip(AbstractTreeGridMiniAppBean.
  java:1950)~[classes/:?]
                 at com.ibm.tivoli.maximo.miniapps.scheduler.Base
  TreeGridMiniAppBean.getTooltip(BaseTreeGridMiniAppBean.java:529)
                 at com.ibm.tivoli.maximo.miniapps.scheduler.reso
  urceviews.ResourceScheduleView.getTooltip(ResourceScheduleView.
  java:2050)~[classes/:?]
  
  
  EXPECTED RESULT: No error
  
  
  REPORTED IN VERSION: IBM Maximo Asset Management 7.6.1.2
  
  
  AFFECTED APPLICATION (for Maximo Only): Graphical Assignment
  application
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Scheduler users                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following
  maintenancepackage:
  Release 7.6.1.3 of Base Services
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels