APAR status
Closed as program error.
Error description
Client has an integration that adds a name to SR.REPORTEDBYNAME. When the user tries to open the look up from Reported By field and return a value, they get an error BMXAA4214E - An unknown error has occurred. Contact your system administrator for help. Collect the logs from the <HOME> directory and determine where the error occurred and why. and log exception in systemerr 3/17/22 14:10:31:270 COT] 000001b7 SystemErr R Logged an exception at: psdi.webclient.system.session.WebClientSession.de faultHandler(WebClientSession.java:1624) [3/17/22 14:10:31:270 COT] 000001b7 SystemErr R java.lang.NullPointerException: null [3/17/22 14:10:31:270 COT] 000001b7 SystemErr R java.lang.NullPointerException at psdi.app.ticket.FldTkAffectedUserName.action(FldTkAffectedU serName.java:169) at psdi.plusp.app.ticket.PlusPFldTkAffectedUserName.action(Plu sPFldTkAffectedUserName.java:51) at psdi.mbo.MboValue.validate(MboValue.java:1768) at psdi.mbo.MboValue.setValue(MboValue.java:924) at psdi.mbo.MboValue._setValue(MboValue.java:1289) at psdi.mbo.MboValue.setValue(MboValue.java:1185) at psdi.mbo.Mbo.setValue(Mbo.java:2441) at psdi.mbo.Mbo.setValue(Mbo.java:2544) at psdi.app.ticket.Ticket.updateUserRelatedInfo(Ticket.java:4285) at psdi.app.ticket.Ticket.updateAffectedUser(Ticket.java:4276) at psdi.app.ticket.Ticket.updateReportedAndAffectedUser(Ticket .java:4257) at psdi.webclient.beans.servicedesk.TicketAppBean.returnLookup Value(TicketAppBean.java:866)more.. STEPS TO REPRODUCE: 1. Login as maxadmin 2. Go to Service Request application 3. Insert a new SR and add basil to the Name field and save. 4. In Reported By field click the > to bring up Select Value list. 5. Pick Revis and you will get BMXAA4214E - An unknown error has occurred. Contact your system administrator for help. Collect the logs from the <HOME> directory and determine where the error occurred and why. Result: BMXAA4214E - An unknown error has occurred. Contact your system administrator for help. Collect the logs from the <HOME> directory and determine where the error occurred and why. Expected Results: Value is returned without error Product Version: Tivoli's process automation engine 7.6.1.2-IFIX20220121-1832 Build 20200715-0100 DB Build V7612-284 HFDB Build HF7612-67
Local fix
try again and it works
Problem summary
**************************************************************** * USERS AFFECTED: * * MAXIMO * * ICD * **************************************************************** * PROBLEM DESCRIPTION: * * EXCEPTION OCCURS ON RETURNING VALUE FROM REPORTED BY LOOK UP * * IF THERE IS A REPORTED BY NAME THAT IS NOT IN THE PERSON * * RECORD. * ****************************************************************
Problem conclusion
Need to check for null pointer exception
Temporary fix
Comments
APAR Information
APAR number
IJ40127
Reported component name
MAXIMO ASST MGM
Reported component ID
5724R46AM
Reported release
761
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-05-18
Closed date
2022-06-15
Last modified date
2022-06-15
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
MAXIMO ASST MGM
Fixed component ID
5724R46AM
Applicable component levels
[{"Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"Maximo Asset Management"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"761"}]
Document Information
Modified date:
16 June 2022