APAR status
Closed as program error.
Error description
Description: Problems and Incidents of a Linear Asset are not displayed in the Linear Visual Control (LVC) of the asset STEPS TO REPRODUCE: 1. Select a Linear Asset from Assets application --> MD 212 2. Duplicate this Asset and name it MD 212-DUP 3. Go to Work Order Tracking and create a Work Order for Linear Asset MD 212-DUP --> Save the record 4. Go to Service Requests (SR) and create a new SR for Linear Asset MD 212-DIP --> Save the record 5. Go back to Assets --> MD 212-DUP --> Work tab 6. Scroll down to the Linear Visual Control (LVC) - You will see the associated Work Order and SR displayed under Work section of the LVC 7. From this asset --> More Actions --> Create --> Problem - Problem 1176 is created - This can be confirmed by going to the Work tab of the asset and clicking on the Work Details button 8. Go to the LVC to see if the Problem is displayed RESULT: - The Problem 1176 is not displayed in the LVC EXPECTED RESULT: - Client would like Problems and Incidents associated with the Linear Asset to be displayed in the LVC. PRODUCT: TPAE 7611
Local fix
This issue can be fixed manually by updating the MULTIASSETLOCCISR relationship on Asset to include Incident and Problem: assetnum=:assetnum and siteid=:siteid and recordclass in (select value from synonymdomain where domainid='TKCLASS' and maxvalue in ('SR', 'INCIDENT', 'PROBLEM')) and progress=0 and ((startmeasure >= :frommeasure and startmeasure <= :tomeasure) or (endmeasure >= :frommeasure and endmeasure <= :tomeasure) or (startmeasure <= :frommeasure and endmeasure >= :tomeasure) or (startmeasure >= :tomeasure and endmeasure <= :frommeasure) or (startmeasure is null or endmeasure is null))
Problem summary
**************************************************************** * USERS AFFECTED: * * Maximo users * **************************************************************** * PROBLEM DESCRIPTION: * * PROBLEMS AND INCIDENTS OF A LINEAR ASSET ARE NOT DISPLAYED * * IN THE LINEAR VISUAL CONTROL OF THE ASSET * ****************************************************************
Problem conclusion
The fix for this APAR will be contained in a future release.
Temporary fix
Comments
APAR Information
APAR number
IJ39805
Reported component name
MAXIMO ASST MGM
Reported component ID
5724R46AM
Reported release
761
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-05-05
Closed date
2022-09-20
Last modified date
2022-09-20
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
Linear A
Fix information
Fixed component name
MAXIMO ASST MGM
Fixed component ID
5724R46AM
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"Maximo Asset Management"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"761","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Document Information
Modified date:
20 September 2022