APAR status
Closed as program error.
Error description
Environment: All Windows platform Agent using IP.SPIPE for exclusive connection Do you think the latest patch applied is involved? No Problem Description: Starting any Agent on the Windows platform will fail to start, if that agent is configured to communicate with a TEMS using IP.SPIPE as the only connection protocol. A Pop-Up dialog will appear to the user with the error message: "KCICF5100E Unable to start service, see Event Log for information.". The RAS1 trace log for the agent will contain near its end the trace statement: "CTRA Server ERROR: no transports available, ffffffff. Server shutting down". The following message may be seen in the agent RAS1 log file: "static_contructor") SSL interface module kdebe unavailble Detailed Recreation Procedure: Install Tivoli Monitoring Server on a System. Install Monitoring Agent for Windows OS on a separate Windows system. Using Manage Tivoli Enterprise Monitoring Services (MTEMS) configure the only Monitoring Agent for Windows OS connection parameter "Primary TEMS Connection Protocol1:" to be set to "IP.SPIPE". Start the Agent. Observe the "KCICF5100E Unable to start service, see Event Log for information.". Popup dialog message appear. Related Files and Output: Agent's RAS1 trace log file.
Local fix
Problem summary
When a backslash is the last character on the PATH in the KNTENV file, the kdebe.dll file will not load
Problem conclusion
Problem appeared after MSVC runtime refresh in SP06. The fix for this APAR is contained in the following maintenance packages: | service pack | 6.3.0.7-TIV-ITM-SP0013
Temporary fix
Manual edit of the KNTENV file to remove the backslash will fix the problem. Code change made to sp_next to remove any trailing backslashes if they exist.
Comments
APAR Information
APAR number
IJ39782
Reported component name
OMEG DIST INSTA
Reported component ID
5608A41CI
Reported release
630
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-05-04
Closed date
2022-10-04
Last modified date
2022-10-25
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
OMEG DIST INSTA
Fixed component ID
5608A41CI
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"630","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
08 March 2023