IJ39765: WHEN CREATING A NEW SERVICE REQUEST OR DESKTOP REQUISITION, THE ?SKIP TO PAGE CONTENT? LINK DOES NOT FUNCTION AS EXPECTED.

APAR status

• Closed as program error.

Error description

• ERROR DESCRIPTION:
  
  When creating a new service request or desktop requisition, the
  ?Skip to Page Content? link does not function as expected.
  
  STEPS TO REPRODUCE:
  
  
  Ensure Screen Reader is enabled for your user (Go to Users >
  search for your user > check "Use Screen Reader" > Save >
  logout/login)
  Go to Self Service> Service Request> Create Service Request or
  
  Go to Self Service> Desktop Requisition> Create Requisition
  Then use the keyboard to tab to "Skip to page content" link
  Hit enter
  Notice that the focus remains on Skip to Page Content link
  
  
  This functionality works as desired in other applications that
  are not part of the Self Service Apps.
  
  
  CURRENT ERRONEOUS RESULTS:
  
  
  Focus remains on Skip to Page Content link
  
  
  
  
  EXPECTED RESULTS:
  
  
  Focus to move from the Skip to Page Content link to the Main
  Form
  
  
  
  
  PERFORMANCE ISSUE: No
  
  
  ENVIRONMENT:
  
  Tivoli's process automation engine 7.6.1.2_IFIX20210920-2314
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When creating a new service request or desktop requisition,  *
  * the                                                          *
  * ?Skip to Page Content? link does not function as expected.   *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR will be contained in a future release.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels