IJ39704: SCRIPT WITH AN ACTION LAUNCH POINT CALLING THE SERVICE.LAUNCHDIALOG() METHOD RESULTS IN A CLASS NOT FOUND EXCEPTION

APAR status

• Closed as program error.

Error description

• ERROR DESCRIPTION:
  
  Script with an action launch point calling the
  service.launchDialog() method results in a class not found
  exception.
  
  
  PROBLEM:
  
  When running a script with an action launch point calling the
  "service.launchDialog()" method results in a class not found
  exception.
  
  
  PERFORMANCE ISSUE: No.
  
  STEPS TO REPRODUCE:
  
  Using Inventory app (INVENTOR) as an example;
    Go to Application Designer and open the INVENTOR app
    Create new sigoption,
  
        Option: TESTSERVICEDIALOG
        Description: TESTSERVICEDIALOG
    Select Advanced option "This is an action that must be invoked
  by user in the UI"
    Click OK
  
  
    Click Add/Modify Select Action Menu
    New Row;
        Element Type: OPTION
        Key Value: TESTSERVICEDIALOG
        Header Description: Test service Launch Dialog
        Position: 99,999
        Supposition 0
    Go to Security Groups
    Grant TESTSERVICEDIALOG sigoption to MAXADMIN group
    Log out and back in to apply security group changes
  
  
    Create Automation script with Action Launch Point.
    Object: INVENTORY
    Script: python
    Code:
  
  service.log_info("STARTING TESTSERVICEDIALOGSCRIPT")
  service.launchDialog("PHYSCNTADJ")
  service.log_info("EXITING TESTSERVICEDIALOGSCRIPT")
    Go to Inventory app
  
    Run the script by clicking the TESTSERVICEDIALOG button from
  More Actions.
    It should launch the Physical count adjustment dialog, but
  nothing happens.
  
    The logs show that the script starts, throws a
  java.lang.ClassNotFoundException:
  psdi.webclient.system.controller.WebClientEvent
  
  
  CURRENT ERRONEOUS RESULT:
  
  Script with an action launch point calling the
  service.launchDialog() method results in a class not found
  exception.
  
  
  EXPECTED RESULT:
  
  Script with an action launch point calling the
  service.launchDialog() method should not result in an exception.
  
  
  
  ENVIRONMENT (SYSTEM INFO):
  
  Tivoli's process automation engine 7.6.1.2-IFIX20211217-1250
  Build 20200715-0100 DB Build V7612-284 HFDB Build HF7612-57
  

Local fix

• N/A
  

Problem summary

Problem conclusion

• The fix for this APAR is contained in the following
  maintenancepackage:
  Release 7.6.1.3 of Base Services
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO SYSTEMS

• Fixed component ID

  5724R46AV

Applicable component levels