APAR status
Closed as program error.
Error description
PROBLEM: Cannot view pdf attachment having Japanese filename in iPhone/iPad/Mac Safari browser. STEPS TO REPLICATE: 1. Go to System Properties application Set mxe.doclink.securedAttachment = true 2. Log into Maximo URL in Desktop 3. Go to Work Order Tracking application Open a workorder (TESTPDF) Attach a document named as hello.pdf (TESTPDF1) Attach another document named as ?????.pdf (TESTPDF2) 4. Click View both attachments Both files are downloaded. No problem to view 5. Log into Maximo URL in iPhone/iPad/Mac Safari browser 6. Go to Work Order Tracking application Open a workorder (TESTPDF) Click View Attachments - 2 attachments (TESTPDF1, TESTPDF2) Click TESTPDF1 (having English file name: hello.pdf) It will be downloaded - Can view Click TESTPDF2 (having Japanese file name: ?????.pdf) RESULTS: Cannot view TESTPDF2 (having Japanese file name) EXPECTED RESULT: Can view TESTPDF2 (having Japanese file name) REPORTED IN VERSION: Tivoli's process automation engine 7.6.1.2 AFFECTED APPLICATION (for Maximo Only): Any application using Attachment functionality
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * Maximo users * **************************************************************** * PROBLEM DESCRIPTION: * * Users cannot view pdf attachments when downloading a * * filename in Japanese using the Safari browser with secured * * attachments. * ****************************************************************
Problem conclusion
The fix for this APAR will be included in a future Release
Temporary fix
Comments
APAR Information
APAR number
IJ39467
Reported component name
MAXIMO ASST MGM
Reported component ID
5724R46AM
Reported release
761
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-04-19
Closed date
2022-10-28
Last modified date
2022-10-28
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
MAXIMO ASST MGM
Fixed component ID
5724R46AM
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"Maximo Asset Management"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"761","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Document Information
Modified date:
28 October 2022