IJ39329: GL ACCOUNT NOT NOT FULLY SPECIFIED CREATING A WORK ORDER FROM A SERVICE REQUEST

APAR status

• Closed as program error.

Error description

• Problem
  When creating a work order from a service request the fully
  specified GL account on the service request does not carry over
  to the work order.
  
  Steps to Reproduce
  
  Go the Service Request application
  
  Create a new service request
  Populate all required fields
  Populate the location field
  Make sure the GL account is fully specified
  Save the record
  More Actions > Create Work order
  Click on the Related Records Tab
  Now move to the work order from the work order field
  
  Results
  The fully specified GL  account on the service request did not
  carry over to the work order
  
  Expected Results
  The fully specified Gl account on the service request should
  carry over to the work order
  
  Reported Version
  Maximo 7.6.1.2 IFIX 015
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Maximo users                                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The fully specified GL account on a Service Request is not   *
  * carry over to the newly created Work Order when the Work     *
  * Order is created from the Service Request.                   *
  ****************************************************************
  

Problem conclusion

• _The fix for this APAR is contained in the following maintenance
  package: release\fix pack for Release 7.6.1.3 Product_
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels