IJ39143: E-MAIL LISTENER ATTACHMENTS NOT ADHERING TO MXE.DOCLINK.DEFAULTPRINTDOCWITHREPORT

APAR status

• Closed as program error.

Error description

• Set the System Property mxe.doclink.defaultPrintDocWithReport to
  False since does not want all attachments to be printed with
  various Direct Print reports unless the user manually checks the
  option. As such this is working fine as long as the attachment
  is attached by a user to a record (ie Work Order, SR, PO, etc)
  but if the attachment is attached via the e-mail listener then
  the system property is ignored.
  
  PERFORMANCE ISSUE:
  No
  
  STEPS TO REPRODUCE:
  
  1- Go to System Property and set the
  mxe.doclink.defaultPrintDocWithReport to false, save and do the
  live refresh;
  2- Login server mail and send a mail to mail with attach;
  3- Certify that you received an email on Maximo email listener
  application;
  4- Go to SR application and find the SR that you created by
  mail;
  5- Click on attachments;
  Note that the file that you attached on email in checked for
  Print.
  Note 2, if you create an SR and add a file manually the flag
  Print is not checked.
  
  CURRENT ERRONEOUS RESULT:
  When an email is sent with an attachment, the SR is created with
  an attachments but the mxe.doclink.defaultPrintDocWithReport was
  not respected and is possible to select the value to be printed.
  
  
  EXPECTED RESULT:
  Send an email with an attachment, create the SR is with an
  attachments but the with the select the value to be printed as
  read-only.
  
  
  ENVIRONMENT (SYSTEM INFO):
  Tivoli's process automation engine 7.6.1.2-IFIX20210819-1713
  Build 20200715-0100 DB Build V7612-284 HFDB Build HF7612-46
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Email listener users                                         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Email listener attached documents printthru is getting       *
  * defaulting to 1 instead of the                               *
  * mxe.doclink.defaultPrintDocWithReport value.                 *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is will be contained in a future release.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO SYSTEMS

• Fixed component ID

  5724R46AV

Applicable component levels