IJ39133: THE CLASS PSDI.APP.TICKET.TKSTATUSHANDLER REFERS TO A MESSAGE THAT HAS NOT BEEN SUPPLIED IN THE PRODUCT

APAR status

• Closed as program error.

Error description

• The class class psdi.app.ticket.TKStatusHandler refers to a
  message key ?statusdate? which is not supplied in the
  maxmessages table
  
  STEPS TO REPRODUCE:
  -	Run the following SELECT statement:
  select * from maximo.maxmessages where msggroup = 'ticket' and
  msgkey = 'statusdate';
  
  No record is returned.
  
  RESULT:
  The message is missing from the table maxmessaged
  EXPECTED RESULT:
  The message needs to be available in the table maxmessaged
  REPORTED IN VERSION:
  Tivoli's process automation engine 7.6.1.0
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO, ICD                                                  *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Ticket status hander uses a message that is not in the       *
  * product.                                                     *
  ****************************************************************
  

Problem conclusion

• Added a new message to the maxmessage table
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels