IJ38810: QBR REPORT DISPLAYS DEFORMED NON-ENGLISH CHARACTERS

APAR status

• Closed as program error.

Error description

• Problem Description:
  
  When using the emailing report functionality everything works
  fine when a standard BIRT report is run. When used on QBR (Ad
  hoc) report, the PDF received via mail shows deformed
  non-English characters and it also demands to download "Extended
  Asian fonts" to Acrobat Reader.
  
  
  This issue occurs mainly on environments with a Base Language
  other than English.
  
  Steps to reproduce:
  
  Attempt to run a QBR (Ad-Hoc) report on an environment with a
  Base Language other than English, a language that has special
  non-English characters.
  
  Current results:
  
  The resulted PDF has deformed non-English characters and a
  prompt to download "Extended Asian fonts" to Acrobat Reader
  occurs.
  
  Expected results:
  
  The non-English characters should display fine and no prompt to
  download "Extended Asian fonts" should occur.
  
  Environment:
  
  Tivoli's process automation engine 7.6.0.9
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * For scheduled AdHoc report, the PDF received via mail shows  *
  * deformed non-English characters and it also demands to       *
  * download "Extended                                           *
  * Asian fonts" to Acrobat Reader.                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package: release\fix pack for Release 8.x Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels