IJ38592: WORK SUPERVISION WORK CENTER HANGS WHEN OPENING AFTER NEW WOCLASS ADDED

APAR status

• Closed as program error.

Error description

• ERROR DESCRIPTION:
  The problem is due to customer adding a synonym domain to
  WOCLASS for WORKORDER. The problem is that the OOB queries are
  pointing to the maxvalue and not the internal value of the
  woclass domain.
  The OOB query in the MXAPIWODETAIL object structure is:
  (woclass =(select value from synonymdomain where domainid
  ='WOCLASS' and maxvalue = 'WORKORDER') and historyflag = 0 and
  istask=0 and supervisor=:&personid&)
  So if you have more than one value, the work center hangs.
  Steps to Recreate:
  1. Open Domain app and bring up WOCLASS domain as user WILSON
  2. Add Synonym for WORKORDER. I added RKCLASS, make it default.
  3. Open Work Order Tracking and insert new work order and add
  WILSON as Supervisor.
  4. Open the Work Supervision
  The Work Supervision app starts to open but hangs(keeps
  spinning)
  Results:
  Work Supervision app hangs
  Expected Result:
  App work normally, no hang.
  Product Version:
  Tivoli's process automation engine 7.6.1.2-IFIX20211022-0031
  Build 20200715-0100 DB Build V7612-284 HFDB Build HF7612-50
  

Local fix

• modify default query on Object Structure app
  

Problem summary

Problem conclusion

• The fix for this APAR is contained in the following
  maintenancepackage:
  Release 7.6.1.3 of Base Services
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels