IJ38062: INSTALL OF SERVICE PACK 7 OR LATER ON WINDOWS FAILS IF CANDLEHOME CONTAINS SPACES

IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 12 (6.3.0.7-TIV-ITM-SP0012)

APAR status

• Closed as program error.

Error description

• If Tivoli monitoring Service pack 7 or later is installed on a
  system where ITM home directory contains spaces (e.g. c:\Program
  Files\IBM\ITM ) the installation will fail and the following
  error will be logged:
  
  
  Bad return code from cmd /c
  %ITMPATCH_DIR%\bundles\WINDOWS\setup.exe /w /Update /z"/sf%ITMP
  ATCH_DIR%\bundles\WINDOWS\deploy\SP_Silent_Install.txt"/s /f2"%C
  

Local fix

Problem summary

• Service pack install failure.  Viewing the patchlog.log showed
  that setup.exe failed with either rc = -3 or rc = a very large
  negative number.  Occasionally this was reported as occurring on
  machines installing to a non-default folder (eg c:\program files
  (x86)\ibm\itm), but that may not have been a true correlation.
  

Problem conclusion

• The "large negative number" that was occasionally reported
  resolved to 0xC0000409 which is a Windows stack buffer overflow
  error.  Indicated module was GSKit.
  
  
  The fix for this APAR is contained in the following maintenance
  packages:
  
     | service pack | 6.3.0.7-TIV-ITM-SP0012
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  OMEG DIST INSTA

• Fixed component ID

  5608A41CI

Applicable component levels