IJ38036: AUTO-FILL DATA IS NOT SAVED IN MAXIMO FIEL, INSTEAD IT'S SAVED AS 'NULL' IN THE DATABASE

APAR status

• Closed as program error.

Error description

• Problem Description:
  
  When personal information like name, email id or phone number is
  auto-filled from the browser into "Create service request"
  application, those auto-filled values are not get saved into
  reportedby, and reported email field.
  
  Steps to reproduce:
  
  1) add personal info like name, emailid, phone in Edge browser
  in Settings > Profiles > Your Profile
  2) open Create SR application in Maximo
  3) some fields will be automatically populated  depending on
  what was added in step 1, e.g. phone, email address, etc
  4) after submitting the details, the Ticket will be created
  5) running a query in the back end will now return 'null' for
  some auto populated fields.
  
  The query is
  
  
  SELECT REPORTEDBY, REPORTEDEMAIL, REPORTEDPHONE,
  AFFECTEDPERSON FROM MAXIMO.SR WHERE TICKETID = 'ticketid'
  
  Environment:
  
  Tivoli's process automation engine 7.6.1.1
  

Local fix

• n/a
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * AUTO-FILL DATA IS NOT SAVED IN MAXIMO FIELD, INSTEAD IT'S    *
  * SAVED AS 'NULL' IN THE DATABASE                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package: release\fix pack for Release 7.6.1.3 Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels