IJ37813: BMXAA3466E AND BMXAA3456E ERRORS DURING DIRECT ISSUE REORDER IN REORDERCRONTASK

APAR status

• Closed as program error.

Error description

• DESCRIPTION:
  Error messages appear in reorder logs for multiple instances of
  the ReorderCronTask for Direct Issue reorders during scheduled
  runs that occur every 5 minutes.
  
  BMXAA3466E - Arguments for ChangeState() are not valid.
  ChangeState("2","STOREROOM").
  This then results in a reorder lock (entry in the REORDERMUTEX
  table) which then results in the following message in the logs:
  
  BMXAA3456E - Failed to perform reorder due to exclusive access
  by user MAXADMIN.
  Eventually the reorder lock clears, and the outstanding DI
  reorder runs successfully. However the error is now appearing
  with increasing frequency and is holding up the reorder process
  for the client.
  
  It was observed in the stacktrace that there's a call to
  dbshortcut connect, which intermittently loses the connection
  before it calls commit. In-between calling connect and commit,
  it runs 3 statements; one of the statements constantly takes
  over 10 mins.
  
  STEPS TO REPRODUCE:
  *General Condition
  1. Log in to maxdemo instance
  2. Go To System Configuration | Platform Configuration | Cron
  Task Setup
  3. In the Cron Task field enter "reorder" and press Enter
  4. Click ReorderCronTask to open the record
  5. Click the New Row button
  6. In the Cron Task Instance Name field enter "BEDFORD"
  7. In the Schedule field click the Set Schedule button
  8. Click the radio button for "Every ____ minute(s)
  9. Enter 5 in the minutes field
  10. Click OK
  11. In the Run as User field enter "maxadmin" and tab out
  12. Click the checkbox for "Active?"
  13. In the Cron Task Parameters section expand the details for
  directissue
  14. In the Value field enter a list of multiple sites separated
  by semicolon
  ex. BEDFORD;NASHUA;FLEET
  15. Expand the details for logfile
  16. In the Value field enter a valid absolute path
  17. Save the record
  18. More Actions | Reload Request
  19. Click the checkbox for BEDFORD, then click OK
  20. Repeat the steps to create an instance for other Sites
  21. Allow the instances to run for multiple Sites
  22. View the resulting logs
  
  RESULT:
  Errors appear in reorder log:
  BMXAA3466E - Arguments for ChangeState() are not valid.
  ChangeState("2","STOREROOM").
  
  BMXAA3456E - Failed to perform reorder due to exclusive access
  by user MAXADMIN.
  
  EXPECTED RESULT:
  Reorder process continues and completes successfully without
  errors
  
  REPORTED IN VERSION:
  Tivoli's process automation engine 7.6.1.2-IFIX20210407-1524
  Build 20200715-0100
  

Local fix

Problem summary

• ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Error messages appear in reorder logs for multiple instances *
  * of the ReorderCronTask for Direct Issue reorders             *
  ****************************************************************
  

Problem conclusion

• This APAR has been fixed in a future release.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels