IJ37596: CANNOT REMOVE LONG DESCRIPTION FROM SR - RELATED TICKETS AND RELATED WORK ORDERS

APAR status

• Closed as documentation error.

Error description

• Problem details:
  =================
  The long description, on the Service Desk -> Service Requests ->
  Related Records tab -> Related Work Order and Related Tickets
  sections, cannot be removed from the Application Designer.
  
  STEPS TO REPRODUCE:
  ===================
  1. Log in to Maximo as a user with administrator privileges.
  2. Navigate to the Application Designer app.
  3. Retrieve the SR application.
  4. Go to the Related Records tab, select the Description field
  on the Related Work Orders.
  5. Open the Properties for this field. In the Lookup property,
  remove LONGDESC.
  6. Save.
  7. Log out, then log back in.
  8. Navigate to Service Desk -> Service Requests and create a new
  record.
  The long description icon on Related Work Orders is still
  visible.
  
  EXPECTED BEHAVIOUR:
  ====================
  The Long Description should be removed.
  
  Reproduced On:
  ========================
  Maximo 7.6.1.2
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * CANNOT REMOVE LONG DESCRIPTION FROM SR - RELATED TICKETS AND *
  * RELATED WORK ORDERS                                          *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * To remove the long description icon on a table column:       *
  * In Application Designer, edit the properties for the         *
  * Description table column control and set lookup="NONE."      *
  * To remove the long description icon from a                   *
  * textbox/multiparttextbox control on the main page or in      *
  * table details:                                               *
  * Edit the application XML and add longdesc="false" to the     *
  * textbox/multiparttextbox control.                            *
  ****************************************************************
  

Problem conclusion

• This APAR can be resolved by documentation that will be included
  in the readme.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels