IJ37554: E-MAIL SENT IN HTML FORMAT (THE DEFAULT) ARE NO LONGER PROCESSED BY THE MAXIMO E-MAIL LISTENER.

APAR status

• Closed as program error.

Error description

• After upgrading from MS Exchange 2010 to MS Exchange 2016,
  e-mail sent in html format (the default) are no longer
  processed by the Maximo e-mail listener. Error encountered:
  "BMXAA4176E - Attribute CLASSSTRUCTUREHIERARCHYPATH does not
  exist is thrown."
  
  STEPS TO REPRODUCE:
  1. The system property mxe.email.content.type is set to
  "text/plain".
  2. Formatted email listener is used and in the template, there
  is one attribute using this relationship:
  CLASSSTRUCTURE.HIERARCHYPATH=INFO OR HELP \ HELP
  3. Send a plain text email, the attribute and value is being
  processed correctly.
  4. Send a html email, there's an error processing the attribute
  where it becomes CLASSSTRUCTUREHIERARCHYPATH (without the dot).
  And this error BMXAA4176E - Attribute
  CLASSSTRUCTUREHIERARCHYPATH does not exist. Gather the logs
  from the <HOME> directory and determine the process or app
  referencing the invalid attribute.
  
  
  RESULTS:
  Error BMXAA4176E - Attribute CLASSSTRUCTUREHIERARCHYPATH does
  not exist is thrown.
  
  EXPECTED RESULT:
  Mail to be processed successfully without error.
  
  
  ENVIRONMENT:
  Maximo Asset Management 7.6.1.0
  

Local fix

Problem summary

• ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Email listener key/value messages in HTML format are not     *
  * always processed correctly.                                  *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package: release\fix pack for Release 7.6.1.3 Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels